Can I see what key is pressed

[Baitshopboy]

I'm a remote worker and have a person who claims the conference key drops calls or connects calls but I think it's user error. He claims to be doing it correctly. Can I trace a call and see what he's actually pressing?

 

[vztech]

Not so much ... If its a 2616 then I believe you could.

Ld 80
TRAC "TN of the phone"

I used to have super powers but my therapist took them away...

 

[Wanebo]

On a CS1000 in LD 80 when you TRAC a TN it gives you the current status of the set and it's buttons. But trying to catch someone pressing a key is almost impossible.

 

[Gluker]

Try LD 80/ENTC & LD 77/DMTN.

 

[Chris100UK]

Enhanced Trace for the set will capture all activity from the phone, Digital or IP.

The terms you use to describe the issue smack of the user taking a call, using an AO6 key for transfer (but its marked as conference/Transfer, and is putting the handset down on transfer rather than pressing the AO6 key again to join all parties.