Can I program a extension forward?

[Brokentwig]

Is there a way to forward an extension to another number in the Definity switch. We can forward using the physical phone, but we have a lot of remote switches and its often difficult to find someone to forward an extension for us.

Many little branches break when the tree falls.

 

[AvayaHelp]

Not sure I understand your question but if you use vectors here is an example.Need more info, what is the goal, do you use vectors, are you forwarding internal extensions only?

S8700 & S8710 v12/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VOIP/Programming
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Does anyone have a quarter, I need to make a phone call?

 

[Brokentwig]

I'm pretty new to the Definity line, not sure what vectors are, but I've never used them. Basically, what I'm trying to do is forward a phone to an external phone number. I don't want to set up an attendant for every number we do this with though, so the easy solution is to just have a user at the remote campus forward the number. Often these numbers don't have physical phones (Phone book numbers, bridged ext, 800 #s, i.e.) so I have to give the user extra permissions and walk them through the process. I want to be able to just log into the switch and put in a forward #. Don't see where I can do this. With 7 switches, sometimes it's hard to find a competent user to perform the action.

Many little branches break when the tree falls.

 

[tc0nn]

There are many ways to do forwarding, this is one of them.

Change your remote coverage table to include the destination (include the 9). Add a new coverage path with your choice of coverages (all = y,y works well), and put the remote coverage slot number on the coverage point1 box. Then set the station to use that coverage path.

I've aso TTy-seperated and merged a phone onto my desk to do send-calls forward, just so the user could see a call-fwd button lit and be able to turn it off when they return.

 

[jordy5535]

Any phone that has been given console permissions, including switchboards, can do the forwarding to an off-net number and can also cancel forwarding, even to off-net numbers.

 

[Brokentwig]

Thanks jordy5535, but like I mentioned above, I am looking for another solution. The one tc0nn mentioned looks like it might fit the build. Thanks for the responces guys and girls.

Many little branches break when the tree falls.