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Can I prevent display of incoming CID information during a call?

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3408phonegod

3408phonegod

IS-IT--Management
Apr 21, 2007
86
US
We have a situation where, during a conversation, an agent needs to refer frequently to the incoming CID information displayed on the phone set. However, if during the conversation, a second call is presented, the displayed information is overwirtten by the CID of the ringing call. This is not an ACD environment. Is there a way to prevent the CID of an incoming call from overwriting the display when the extension is in use?
 
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