Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Can I prevent display of incoming CID information during a call?

Status
Not open for further replies.
3408phonegod

3408phonegod

IS-IT--Management
Apr 21, 2007
86
US
We have a situation where, during a conversation, an agent needs to refer frequently to the incoming CID information displayed on the phone set. However, if during the conversation, a second call is presented, the displayed information is overwirtten by the CID of the ringing call. This is not an ACD environment. Is there a way to prevent the CID of an incoming call from overwriting the display when the extension is in use?
 
Sort by date Sort by votes
Status
Not open for further replies.

Similar threads

D
  • Question
incoming call from SP
2
Replies
34
Views
2K
Dmitriy_Nik
D
DTechNation
  • Locked
  • Question
Display call is coming from a Coverage Answer Group on J179s
Replies
0
Views
128
DTechNation
DTechNation
BubblySink608
  • Locked
  • Question
Avaya Aura - Transfer incoming call back to the trunk (to outside/mobile number)
Replies
2
Views
194
bignose21
bignose21
jjenuine
  • Locked
  • Question
CM10.0> Internal CID not working on a few phones - sorta
Replies
0
Views
115
jjenuine
jjenuine
MohamedSami
  • Locked
  • Question
IPO analog incoming Prealerting issue
Replies
1
Views
134
mikeydidit
mikeydidit

Part and Inventory Search

Sponsor

Back
Top