Can I close idle enterprise concurrent licenses?

[susiesunshine]

Five concurrent licenses came with Enterprise 8. If someone closes their browser without logging out, it ties up a license for what appears to be 30 minutes. Is there somewhere I can edit this and log off idle licenses within 5 minutes?

 

[Reebo99]

The default for session timeout is 20 mins. To change this :

Open Crystal Configuration Manager on the server,
Stop the Crystal Web Component Server,
Right click the Crystal Web Component Server and select properties,
Under command, enter -defaultsessiontimeout X (where X is the number of minutes) at the END of the text,
Click OK,
Restart the service.

Let me know how you get on ......

Reebo
UK

 

[susiesunshine]

I followed the directions above and the server still seems to be keeping licenses occupied for 20 mins after the browser is just closed. Could there more than one location where changes need made?

 

[Reebo99]

I've just double checked my configuration. it actually reads

-defaultsessiontimeout 5 -restart

at the end.

If this doesn't work, then I don't know why, unless youi have multiple Crystal Web Component Servers running and you haven't made the change in all......

Reebo
UK

 

[susiesunshine]

It hasn't worked yet. I open a guest page, close out without logging out, then open up the administrator account in the Management Console, where it shows 2 accounts logged in. It still takes 20 minutes before it changes to 1 account logged in. I only have one Web Component Server. Thank you for your suggestions Reebo. Any other ideas?

 

[susiesunshine]

Reebo,

I was just informed that I need to download the Enterprise 8 Service Pack, then add what you mentioned.

Thanks for your help! Couldn't have gotten this far without your help!

 

[Reebo99]

Sorry I didn't think of that earlier.....

Reebo
UK