Can I add users to a hunt group remotely?

[Techgoober]

I would like to add a person to a hunt group (skill) remotely to trigger an action, is it possible?

 

[montyzummer]

you can add skills to agents via a fac that can be accessed via the remote-access feature off site via a ddi and barrier code

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Techgoober]

I've tried and cant get it to work, because when you login remotely it doesn't know what extension you are coming from to login with

 

[Techgoober]

I had built a vector with a test VDN exactly like what you describe, but how do you add a user to a hunt group to turn on or off a message... the FAC is 00 and the user has the code #007192 on one of their buttons to turn on the message but I need to do it remotely..

 

[Techgoober]

I set a barrier code, but when I get in and do the *XX to do the LOGIN to a skill level I get the fast bust, is that the COR or COS setting? and what needs to be changed to allow me to do that?

 

[IPOthermia]

You can do a 'Remote Log Out" of an agent. See Page 6 of the feature-access-codes.
You can log an agent out and use the "GOTO" vector step if staffed agents / available agent = 0.
Remote logout of agents works with the EC500 feature for station dial tone as well.

 

[IPOthermia]

After reading this again:

If you are wanting to do feature codes from a phone remotely, setting up EC500 might be a possible solution. It can give you or the other station user the ability to enter FAC's as though you were sitting at the phone in question.