Hello!
I currently do some database lookups to route calls and link call history to our CRM.
Some inbound calls go to rotary hunt groups to be answered by the next available user.
I'd like to be able to log WHICH user answered the call. Does anyone know of a way to return this value back to VM PRO so that I can write it out to a DB?
Thanks!
I currently do some database lookups to route calls and link call history to our CRM.
Some inbound calls go to rotary hunt groups to be answered by the next available user.
I'd like to be able to log WHICH user answered the call. Does anyone know of a way to return this value back to VM PRO so that I can write it out to a DB?
Thanks!