can get network but not internet

[terryscf]

we have a pc on our network that can access the network but not email or internet. here's the problem:

person can not log onto groupwise, she can open the share drives but not email.
tried to walk her through it on the phone, ping, ipconfig, webpages etc - no go
went over - checked was connected, pulled ip and all
could not get dns or ping to work
not blocked from server side
tried disabling ip etc -no luck on reboots
removed card in win and re-enabled after reboot nothing

anyone has any suggestions

 

[SimonDavies]

check to make sure she doesn't have a static DNS entry in, then do an IPCONFIG /FLUSHDNS and try again.

SimonD.

The real world is not about exam scores, it's about ability.

 

[JOAMON]

Spyware.....can play havoc with computers. Scan for and remove spyware and then reboot and see if that helps. Ad Aware and Spybot have good free tools for this.

 

[terryscf]

no static dns and did ipconfig /flushdns

and computer clean of virus and adware

still not working

 

[JOAMON]

Sounds like the gateway address is not correct.

 

[RussellMcL]

Is she set as DHCP?
Are you able to ping her?
What anti spyware and anti virus stuff does she have?

 

[Bob14]

hI,

I had the same problem when I joined in a new company. The problem is surely with your com card , try to change the setting link speed/duplex mode until you have the connection.I trust this will work.

Bob

 

[terryscf]

What we ended up doing what set her to a static ip. her ip that was given automatically xxx.xxx.xxx.206 was manually set to xxx.xxx.xxx.209 and it now works. weird.