One of our salesmen has been using a RIM 957 as a PDA (no email). He is now using a BlackBerry 7290, including email. (We don't have the BlackBerry Enterprise Server installed... mail from our Exchange Server is just forwarded to the Blackberry.)
Is it possible to transfer the data on the 957 (contacts, etc.) to the 7290? I've considered trying the Backup and Restore feature of the Desktop Manager for this, but I understand the 957 is C++ based while the 7290 is Java based. Does this difference present a problem with this kind of data transfer?
I have very little experience with these devices, and the user has no technical background at all. Any suggestions would be greatly appreciated.