We just started our first call center on July 1. Before I continue my research on BCMS reporting, is it safe to assume that I will never get worthwhile reports if all I have to work with is BCMS? I mean, the limitation of only seven days worth of history alone seems to suggest this. Thanks.
S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)