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Can BCM50 automatically place incoming calls on hold?
- Thread starter Lancet318
- Start date
curlycord
Programmer
No...unless you want to run a call center and have to log in and out like an agent does.
Try an Interalia device that goes on the phone lines before the phone system as it will allow for greetings then release the lines as needed.
Most companies will use Auto Attendant that way people can at least leave a message instead of having the burden of waiting.
=----(((((((((()----=
curlycord
Toronto Canada
Try an Interalia device that goes on the phone lines before the phone system as it will allow for greetings then release the lines as needed.
Most companies will use Auto Attendant that way people can at least leave a message instead of having the burden of waiting.
=----(((((((((()----=
curlycord
Toronto Canada
- Thread starter
- #3
Thanks, Curlycord. That's too bad. Anything at the phone level that can be done?
I guess the solution I am looking for is a like a call center setup, where the callers are automatically held until a receptionist is free to answer the call. Right now, they have to manually pickup and put them on hold. Trying to streamline the process.
I guess the solution I am looking for is a like a call center setup, where the callers are automatically held until a receptionist is free to answer the call. Right now, they have to manually pickup and put them on hold. Trying to streamline the process.
curlycord
Programmer
Call a tech in and try the Call Center as a trial if you want or simply go AA.
In general Auto Attendants purpose is to streamline, it allows people to enter the ext # of their choice and also to leave a message.
1. for Sales, 2 for Accounting 3 for mailing address and fax # ...etc.
This takes the load of the receptionist so they can deal with just the people that don't know who they want.
AA will handle the calls much more efficiently, nobody has to sit on a phone and wait which we all hate.
Depends on what your line of business too.
=----(((((((((()----=
curlycord
Toronto Canada
In general Auto Attendants purpose is to streamline, it allows people to enter the ext # of their choice and also to leave a message.
1. for Sales, 2 for Accounting 3 for mailing address and fax # ...etc.
This takes the load of the receptionist so they can deal with just the people that don't know who they want.
AA will handle the calls much more efficiently, nobody has to sit on a phone and wait which we all hate.
Depends on what your line of business too.
=----(((((((((()----=
curlycord
Toronto Canada
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