Can backup Exchange 5.5 mailboxes and c$ but not Info Store

[Sunny4Ever]

Below are entries from log file: I recently changed the Exchange Service account and since then I can back up the c$ the d$ the server's system state and all of the mailboxes but not the Info store or Directory store??? I can backup Priv.edb Pub.edb and Dir.edb as part of the D$ backup.

My 2 questions are 1) (most importantly) Why are just these 2 components failing? 2) and what is the difference between backing up the actual files: Priv.edb Pub.edb and Dir.edb and backing up the Store through the Veritas Exchange Agent?

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Backup started on 22/05/2003 at 20:59:37 .
The Exchange Store service is not responding. Backup set aborted.
^ ^ ^ ^ ^
Unable to open the item Directory - skipped.

The Exchange Store service is not responding. Backup set aborted.
^ ^ ^ ^ ^
Unable to open the item Information Store - skipped.
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Thanks for any ideas
Sunny

 

[Milby]

Hi Sunny4ever,

I am having a similiar problem to you (the same error message).

Haven't managed to resolve it yet - but I do know that the difference between backing up the dir.edb, pub.edb and priv.edb files, to backing up the information store with the exchange agent is that the agent allows you to do it while the server is live. You cannot backup those files completely while the exchange services are running without the agent.

 

[lypexio]

it is a permissions problem. add the group that the user backupexec is a part of to the private and public information store on the exchange server.