Can Application DN's be used lik this? 1

[jobejobe]

Can they be used for virtual DN's for example I am using ROUTES and DEST to allow us the ability to call our other offices and cell phones and that works well. We can dial from any handset we can transfer ext. however the problem comes in when the calls are answered at night by the auto attendant and the caller dials one of these virtual exts and it says YOU HAVE REACHED AN INVALID EXTENSION and sends the caller back to the main menu.

Is there any way that I can use the same virtual DN numbers internally and externally? Can these Application DN's be used?

Any workable soloution would help even if we have to change the numbers.

Thanks!

 

[atcom]

Application DNs are for the built in vmail, etc. - I wouldn't touch them! I've never seen a great way to tsf out from the AA short of having actual phones plugged in that are forwarded to the correct destination... One of the serious shortcomings of Nortel equipment - forwarding quits the moment a set is unplugged.

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[curlycord]

Try using CCR and its Transfer capabilities instead.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jobejobe]

Thank you is it possible for me to lets say build a CCR using the digits 2,6,6 and as they dial the 2 it takes them to the next menu, 2,6 etc then another menu and then the final on that will transfer them? So it would simulate a real extension number?

 

[snowman50]

Just tell them to dial the extn number
The Ccr tree will transfer the call

 

[jobejobe]

The CCR only send the call to the mailbox to take a message but does not transfer the caller.

How should I program the CCR? They do have CENTREX transfer on the phone line.

Thank you

 

[curlycord]

Setup a Patch in CCR as TRSF, EXT, POOL (or ROUTE) and enter # and the number.

You should be calling a tech perhaps.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jobejobe]

I thought this was a place to get help? Why would I need to call a tech?

 

[curlycord]

Because you appear to need one.
Help and needing training are completely 2 different things.

CCR is the most complex part of the voice mail and you asked "how should I program CCR?"
So this indicates to me you might know nothing about CCR.

Also note that I did say "perhaps" because I was not totally sure on your knowledge so I made a simple judgment call and suggest a tech, that's all!.

When it seems or appears somebody posting in forums has no concept of programming or what to do (even when told here) then you may be suggested to call a tech or get administration training so do please get used to it.

Most here are Techs, IT and site Administrators and volunteer their time.
Nobody is forced to train or tell you exactly how just because you posted but we will do the best we can at times.
Some here will be more lenient then others in their replies, that's the way it is.
Somebody who spent thousands getting trained are not likely to start training you for free on forums, they spend the money on hopes people like you call them and pay for the expert service.....it's called running a business.
We also need to make sure some basic user is not trying to admin a system or bypassing restrictions when they should be speaking with their office managers who are in charge of that and often already trained.

For those who don't know:
-reading the manual will answer almost every normal question
-get administration training so that you under stand programming, navigation and passwords (not posted in these forums)
-simple one hour call be it onsite or remote access will solve your issue and help the economy.

If you know your stuff but stuck on an issue then post away.

The info I have provided you so far is based on that you knew programming, navigation and system passwords.

Cheers
cc








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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jobejobe]

Hey buddy keep you rants to yourself. If you can't help then stay off this thread!

 

[curlycord]

1. Curlycord will do, thanks!
2. It's not a rant.
3. I have helped.

A. How did you come to a conclusion it was a rant?

It's a post in reply to your question which includes information about this forum, posters, tipsters as well suggestions that you may keep it in mind for future.

Cheers
cc

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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Wallysworld]

Well said Curlycord,
if you've got all the information then transfers could be setup using the CCR tree (or several if required) within a one hour call (probably even a half hour).
It's usually more profitable for any company to pay a tech to come in for a 1 hour visit then to pay their employees for hours reading manuals, reasearching online, trial and error testing, when making a simple change to their voicemail.