Can anyone help.... weird scenario call display 2

[altolabado]

Bonnie cant see Sally's call display when calls come in for some reason. She wants to screen her calls.

DES v23
TN 037 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 4440
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 8
SCI 0
SSU 0001
LNRS 16
XLST 1
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 4440
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3895 0 MARP
CPND
NAME Bonnie
XPLN 20
DISPLAY_FMT FIRST,LAST
01 SCR 7905 0 MARP
CPND
NAME Bonnie
XPLN 20
DISPLAY_FMT FIRST,LAST
02 SCN 4300 0
CPND
NAME Sally
XPLN 17
DISPLAY_FMT FIRST,LAST
03 SCN 7900 0
CPND
NAME Sally
XPLN 17
DISPLAY_FMT FIRST,LAST
04
05 DIG 1 55 R
06 MWK 4444
07
08 CFW 4 4440
09 AO6
10 ADL 16
11 SSU 0001
12 RNP
13 ADL 16
14 SCU 0004
15
DATE 20 JUN 2005

___________________________________________________________________________________

DN 4300
CPND
NAME Sally
XPLN 17
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 037 0 00 10 KEY 00 H MARP DES v22 5 MAR 2004
(2616)
TN 037 0 00 03 KEY 02 DES v22 20 JUN 2004
(2616)


DES v22
TN 037 0 00 10
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 3895
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 8
SCI 0
SSU 0001
LNRS 16
XLST 1
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO
HUNT 000
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4300 0 MARP
CPND
NAME Sally
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SCR 7900 0 MARP
CPND
NAME Sally
XPLN 17
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 DIG 1 57 R
04 ADL 16
05 ADL 16
06 ADL 16
07
08 CFW 8 3895
09 AO6
10 ADL 16
11 SSU 0001
12 RGA
13 SCU 0004
14 MWK 4444
15
DATE 5 MAR 2005

 

[johnpoole]

here's the cls on a 16 that does work

     CTD FBD WTD LPR PUA MTD FNA HTA TDD HFA
     MWA LMPN RMMD SMWD AAA IMD XHD IRA NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTA CLBD AUTU
     GPUA DPUD DNDD CFXD ARHD FITD CLTD ASCD
     CPFA CPTD ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR4
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

the tdd is in use on all display phones, it gives the clid of the second line if your on the phone.. almost all other class marks are default except auto answer

john poole
bellsouth business
columbia,sc

 

[roupe]

Change her cls to TDD This will provide CLID on calls to ALL dns that appear on her set while they are ringing in. With ADD cls she only sees clid on her key 0. (She would need a DSP key to press then press 2nd ringing line to view that info. with only ADD

 

[Gary7B]

It is true that TDD allows me, as the called party, to see the DN of the caller (while I'm engaged in a call on my primary DN), but why do I see my own name appear on the display (M3904) rather than the name of the caller?

 

[acewarlock]

That's a good question, I get the same thing.

 

[johnpoole]

the 3904 i posted is at my desk, i see the number or the name of a caller if i am in the line, i'll check my patch level and retest the feature monday

john poole
bellsouth business
columbia,sc

 

[acewarlock]

I only get the caller's name after I answer the line, before that I see my own name.

 

[Johnthephoneguy]

dnda

 

[johnpoole]

dialed name display allow?

john poole
bellsouth business
columbia,sc

 

[acewarlock]

Maybe CNDA, I'll try Monday.

 

[Gary7B]

Nope, I have both of those enabled. Also tried CNIA. Just upgraded to 25.40B with 47 patches, loadware version PSWV 93, and downloaded flash firmware 8.7 into the M3904.

Will be interested to see if John Poole's phone works correctly.

And my other quirk is that when I call someone internally who is busy, I do not see the "BUSY" or "HUNT" indication on my display until the called party answers (on their 2nd line). I have no way of knowing that I am interrupting them until they have already been interrupted. John, can you please test that behavior on your system as well?

 

[coniglio]

i think if you make your phone DNDD (dialed name display denied) that will show you the name of the person calling, as opposed to your own name. Leave CNDA but try making CLS DNDD. I also don't get the BUSY/HUNT indication so I'm curious to see the responses you get for that.

 

[Gary7B]

You are right! DNDD worked! But now, what have I just given up?

 

[roupe]

right on Coniglio...chg to DNDD

 

[johnpoole]

not sure what you lost, i have dnda and mine works the way it should?

john poole
bellsouth business
columbia,sc

 

[acewarlock]

John could you post your TNB>

 

[johnpoole]

DES  SWITCH
TN   056 0 14 14
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN  3301
TGAR 4
LDN  NO
NCOS 7
SGRP 0
RNPG 99
SCI  0
SSU
LNRS 16
XLST
SCPW
CLS  UNR FBD WTA LPR PUA MTA FNA HTA TDD HFA GRLD CRPD STSA
     MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCD MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTA CLBD AUTU
     GPUA DPUD DNDA CFXA ARHA FITA CLTD ASCD
     CPFA CPTA ABDD CFHD FICA NAID RNGI AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO  1
HUNT 3301
LHK  2
LPK  10
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY  00 MCR 4940 5     MARP
        CPND
          NAME Switchroom John
          XPLN 15
          DISPLAY_FMT FIRST,LAST
     01 MCR 4940 5
        CPND
          NAME Switchroom John
          XPLN 15
          DISPLAY_FMT FIRST,LAST
     02 MCR 4940 5
        CPND
          NAME Switchroom John
          XPLN 15
          DISPLAY_FMT FIRST,LAST
     03 TRC
     04 SCC 0080
     05 DIG 54 40 R
     06
     07
     08 MIK
     09 MCK
     10
     11 ADL 24  96984207
     12
     13
     14
     15
     16 MWK 3301
     17 TRN
     18 AO6
     19 CFW 16  8335
     20 RGA
     21 PRK
     22 RNP
     23
     24 PRS
     25
     26 CPN
     27 CLT
     28 RLT
     29
     30
     31
DATE

john poole
bellsouth business
columbia,sc

 

[johnpoole]

tested that set again, key 0 talking to a remote party, call mcr's to key 1, i do get the ld clid from my cell. here's my patch load, but i don't see this as a patch problem.

IDLE_SET_DISPLAY Palmetto Health

IN-SERVICE PATCHES : 50
PAT#  PRS/CR      PATCH REF #      NAME             DATE      FILENAME
00    MP05829     ISS1:1of1        Core             30/10/04  p12511_1.cpt
01    Q00464575   ISS1:1OF1        BRIL/BRIT        30/10/04  p16540_1.cpt
02    Q671307     ISS5:1OF1        QSIG             30/10/04  p17448_5.cpt
03    Q00689616   ISS1:1OF1        ACD/NACD         30/10/04  p17512_1.cpt
04    Q00665199   ISS2:1OF1        CDR              30/10/04  p17559_2.cpt
05    Q00702474   ISS1:1OF1        CORE             30/10/04  p17571_1.cpt
06    Q00709405   ISS1:1OF1        Symposium        30/10/04  p17643_1.cpt
07    Q00712182   ISS1:1OF1        Group Hunt/PLDN  30/10/04  p17790_1.cpt
08    Q00349307   ISS1:1OF1        CORE             30/10/04  p17820_1.cpt
09    Q00724590   ISS1:1OF1        TAURUS           30/10/04  p17823_1.cpt
10    Q00757690   ISS1:1OF1        Meridian Mail    30/10/04  p17825_1.cpt
11    Q00748087   ISS1:1OF1        Core             30/10/04  p17845_1.cpt
12    Q00753247   ISS1:1OF1        CORE             30/10/04  p17853_1.cpt
13    Q00743283_  ISS1 1OF1        CORE             30/10/04  p17889_1.cpt
14    Q00743414   iss1:1of1        CORE             30/10/04  p17890_1.cpt
15    Q00749407   ISS1:1OF1        CORE             30/10/04  p17891_1.cpt
16    Q00755208   ISS1:1OF1        Core             30/10/04  p17893_1.cpt
17    Q00761422   ISS1:1OF1        core             30/10/04  p17895_1.cpt
18    Q00660652-  ISS1:1OF1        Taurus Sets      30/10/04  p17897_1.cpt
19    Q00761893   ISS1:1OF1        Core             30/10/04  p17899_1.cpt
20    Q00754053   ISS1:1OF1        Core             30/10/04  p17922_1.cpt
21    Q00771896   ISS2:1OF1        CORE             30/10/04  p17946_2.cpt
22    Q00775297   ISS1:1OF1        Core             30/10/04  p17960_1.cpt
23    Q00743121   ISS1:1OF1        CORE             30/10/04  p18024_1.cpt
24    Q00573831   ISS2:1OF1        CallPilot        30/10/04  p18025_2.cpt
25    Q00755955-  ISS1:1OF1        Core             30/10/04  p18028_1.cpt
26    Q00779816   ISS1:1OF1        ACD/NACD         30/10/04  p18040_1.cpt
27    Q00735881   iss1:1of1        CORE             30/10/04  p18043_1.cpt
28    Q00769104   ISS1:1of1        CORE             30/10/04  p18051_1.cpt
29    Q00782006   ISS1:1OF1        ACD/NACD         30/10/04  p18066_1.cpt
30    Q00790668   ISS1:1OF1        QSIG             30/10/04  p18081_1.cpt
31    Q00767458   ISS1:1OF1        CORE             30/10/04  p18090_1.cpt
32    Q00792920-  ISS2:1OF1        ACD/NACD         30/10/04  p18123_2.cpt
33    Q00798017   ISS1:1OF1        GF               30/10/04  p18163_1.cpt
34    Q00773689   ISS1:1OF1        Core             30/10/04  p18229_1.cpt
35    Q00828559   iss1:1of1        CORE             30/10/04  p18242_1.cpt
36    Q00783145   ISS1:1OF1        p18250_1         30/10/04  p18250_1.cpt
37    Q828904     ISS1:1OF1        QSIG             30/10/04  p18305_1.cpt
38    Q00744653   iss1:1OF1        Core             30/10/04  p18380_1.cpt
39    Q00792601   ISS1:1OF1        Symposium        30/10/04  p18387_1.cpt
40    Q00811297   ISS1:1OF1        CORE             30/10/04  p18393_1.cpt
41    Q00861684   ISS1:1OF1        QSIG             30/10/04  p18433_1.cpt
42    Q00859329   ISS1:1OF1        Symposium        30/10/04  p18444_1.cpt
43    Q00850201   ISS1:1OF1        CORE             30/10/04  p18446_1.cpt
44    RAJARSHI H  ISS2:1OF1        ACD/NACD         30/10/04  p18677_2.cpt
45    Q00834606   ISS1:1OF1        p18739_1         30/10/04  p18739_1.cpt
46    Q00800638   ISS1:1OF1        p18875_1         30/10/04  p18875_1.cpt
47    Q00757516   ISS1:1OF1        CORE             21/02/05  p18351_1.cpt
48    Q00832081   ISS1:1OF1        CORE             21/02/05  p18320_1.cpt
49    Q00889681   ISS1:1OF1        p18630_1         21/02/05  p18630_1.cpt


LOADWARE VERSION: PSWV 88+

john poole
bellsouth business
columbia,sc

 

[mt6322]

John - could you please explain the purpose of having an MCR with the same extension number on the same TN. Thank you.

All- as posted by Gary7B and Coniglio, any response to the busy or hunt indication when calling another internal number and the called party is on the phone ? Thank you.

 

[johnpoole]

because i ahev 10K did numbers at this site, i use mcr to give me lines 2 and 3 as a roll over without burning 3 did's per phone. before i started using that each phone had at least two did's, and with almost 3000 digital we were running out of numbers. either go 5 digit or find a work around. i wanted to go 5, because of the need for networking with a remote site, but that's on hold..

john poole
bellsouth business
columbia,sc