can all phones ring when a caller zero's out of VM? 2

[scfadmin]

I have a small office 4 people on an Avaya Partner system; I would like to be able to set it up so that when a caller gets VM on an extension and presses 0 to get to an operator, rather than just going back to the AA I would like all phones to ring 4 or 5 times before dropping into a general mailbox.

I have no experience with this system, so please help me out by keeping the answer as simple as possible... Thanks!

 

[Telecomboy]

The Partner and calling groups aren't the best. Here is how I have set this up in the past. Create a calling group "1" (I believe #503 is the code). Then, direct your 0-out calls to extension 71 (this is calling group 1 created before). The only issue with this is that I don't believe it will overflow to voicemail.

To get around this, you could set-up your daytime 0-out to 71 and your night-time 0-out to a general mailbox. Then you just need to make sure someone is there during the day to answer the calls.

 

[telecomtekperson]

Do you have Partner Messagin? If so AND If you have an available ext and line port, you could loop them together. Put that line on a few telephones. Assign line ownership of that line to an ext. make that ext a phantom mailbox to drop messages into the gen mbox.

 

[TouchToneTommy]

If you have Partner Messaging, either set the Call Answer Service Operator or each mailbox's Personal Operator to one of the calling groups. (Use 2, 3, or 4, save group 1 for all call).

Set the Transfer Return Extension for each of the voice mail ports to point to themselves, which is default, instead of pointing them to Ext. 10 as the manual tells you to do.

Make a mailbox for the calling group. (Mailbox 72, 73, or 74)

If the Messaging is R6 or R7, use the Phantom Mailbox feature to make the group mailbox's messages end up in the General Mailbox's inbox, thus you still have a unique outgoing message for the group and a place for the incoming messages that includes a message waiting light.

 

[scfadmin]

T-T-Tommy,

I appreciate your help. From reading through you other posts, my feeling is that your solutions are the correct ones; however I don't have a clue what you have said... is there something I can refer to for explicit instructions for configuring this? Our vendor installed the system, collected the money and vanished.

I have no manuals, no support contract and no experience with an Avaya system. I do not even know how to get into the setup mode.

Thanks again for your help,
-m

 

[Dexman]

Here is a link to the page on Avaya's website where you can access Partner ACS manuals. Just find out which software revision your processor has and select that option.

 

[Dexman]

Whoops, I forgot to add the link. Here it is:

http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=107628

 

[TouchToneTommy]

We're all making a leap here by recommending solutions without knowing which Partner and which voice mail system you have.

If you don't know, press Feature and dial 59 at a display phone, to find out which Partner System you have.

Then dial Intercom 777, and tell us exactly what "Joyce-the-Voice" says when she answers.

That will tell us what you have, and what your options are.

 

[aarenot]

What Tommy said

 

[scfadmin]

Thank you for the help guys-

On the display it has P ACS R6.0 C01

When I hit the Intercom 777, Joyce tells me to enter the extension number I would like to go to?

 

[TouchToneTommy]

Actually, she says "Welcome to Partner Mail", or "Partner Mail VS" or "Partner Messaging" or "Partner Voice Messaging".

They are all different in terms of capability and programming.

Let us know which one it is.

 

[scfadmin]

Welcome to Partner voice messaging

 

[TouchToneTommy]

Well, now you're at the end of your rope. Partner Voice Messaging is the PC card system, which is very limited in features. You can't change the 0 destination, have a group mailbox, or general mailbox.

When a caller presses 0 from a mailbox, they will go to Ext. 10 (only). They can, however, dial *8, and extension number, and # to transfer somewhere else than 10. But that's not very user friendly.

You could use Call Cover on Ext. 10 to have it go to one other extension. The call would ring at 10, then at the covering extension.

Wish there were more options for you here.

 

[DWLaurie]

One suggestion I have is that you can program a button on everyone else's phone to do a pick-up ext 10 if they are within earshot of the phone at ext 10.

So here's what could happen:

A call comes in and either they zero out or they time out to be transferred to ext 10. Ext 10 starts to ring. If that person is away from their desk and others can hear it ring, one or more people can push the Pick-up Ext 10 button. The first person to hit the button gets the call. The second and subsequent persons get a busy signal, this is the same result if there is no call to pick or if the call was taken at ext 10.

Programming of this button in I610 (intercom 6 10).

FYI, if someone picks up the call it doesn't go to VM. If no one picks up the call VM handles it just like normal.


--Dan

 

[scfadmin]

Thank you all for your excellent suggestions and willingness to help. It's folks like you that make forums like this one invaluable.

Thanks again,
Mark

 

[skip555]

I just sold a NEC ds2000 and am buying back a ACS6 we sold them last year becouse we couldnt get a succesfull resolution to this same problem.

partner is ok but you are soooo limited in what you can program

 

[aarenot]

The biggest problem I find with Partner ACS is that the functions of the system as integrated with the Partner messaging module(the one that takes a slot in the carrier, not the PCMCIA CARD)do not work, when the customer buys the PCMCIA small card voice mail. Yet they think they should work the same. Then they tell you that it is a mission critical function, and it has to work, even though the features were explained to them up front.

Has anyone else had a similiar problem in the field? I am wondering if this is just a problem with the Partner ACS?