Can ACD call be routed base on the incoming area code?

[247star]

If I have a call from 415 area code, can I write a vector to route it to VDN 20XXX?

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1352921&page=1

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[wil19148]

You can do this through a vector routing table.

Use command "add vrt xx" (where xx is the number of the table) to create the table, and enter 415+ on line 1 of the table.

Your vector will have these steps:

01) Goto step yy if ani in table xx
02) (normal vector steps here...)

yy) route to number 20xxx with cov n if unconditionally

 

[mikeydidit]

In your vector you can write a goto step ? if ani = 415???????. Then have that step routed to your VDN.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[SF0751]

You can also use the line

GOTO STEP X IF ANI = 415+

.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[247star]

Thank you. That's very helpful. I got the vector to route call based on Area Code.

thanks,
tim