Can a **XFTEST damage a Call Pilot if left plugged in?

[chirkware]

OK, I may have messed up badly here.

Had a CP150 that would not come up after a reboot, so I used the XFTEST trick to wipe out feature codes and reboot.

Problem is...I forgot to unplug the CP150 first.

Now it still won't come up, and I'm wondering if I messed it up by clearing those codes with it connected.

Have I messed up?

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I'd rather learn from other peoples mistakes than have them learn from mine!

 

[ptstechnician]

Are you getting any lights? If you are getting lights on the left and not the right, its probably the power supply. I have had this happen many times (after a reboot). I don't think the XFTEST is preventing the CP from coming up.

 

[exsmogger]

Connect to the Call Pilot serial port (9600 baud, 8-N-1) and watch the boot sequence to hopefully get a clue as to what's going on.

Brian Cox

http://www.jandjcommunications.com

http://www.facebook.com/group.php?gid=48830780957&ref=nf

 

[SupportDude]

Running XFTEST with the CallPilot plugged in will not cause any damamge. Usually you unplug the CallPilot to make the feaute code inactive so you can remove. Since you were able to remove the CP feature codes while it was plugged in just proves you got some problem preventing the CP and Norstar from seeing each other.
Follow Brian's suggestion and boot while attached to the serial port.
You could also try metering the output voltage on the power supply. If its not putting out exactly what the rating is on the sticker, replace it.
In a pinch a RAD power supply will work.

-SD-

http://www.mysupportguy.net

 

[fireeater]

just a note about the power supplies for callpilot 100/150
the older one (9volt) will meter correct voltage but the system will not boot the light will come on but will not boot
the power supplies blow and give half the amperage this is why the lights work but nothing else

the easiest test that i use :
plug in power supply , and watch the port leds if they stay solid replace power supply to the newer 8 volt unit,
if the leds flicker (after a few minutes) it should be booting properly


All Things Are Possible With Time And Lots And Lots of Money

mike

http://www.ics-on.ca

 

[chirkware]

THANKS for the responses. Current PS is an 8v, but I tried another 8v from a CP100 with no change.

Light status after bootup is 10/100 solid, network blinking (I can ping it's IP), no other lights on...(so I'm getting NO lights on left, only two lights on right).

It seems to be hanging on boot. Here's what I see from Hyperterminal:

---------BEGIN PASTE--------------

/-\...-\|/-Done.
Unmounting 10.256
Transferring control to the downloaded code

I-Cache ON, D-Cache ON
Downloaded OS and application executing from RAM
Memory Test Completed Successfully
Starting root(RAM)
Initializing D-channel driver
Initialized for 8 channels
Disk volume 3.0.0, initialized...
Initializing ATA Disk... Done.
Initializing PCMCIA Stack ...Card services Init complete found 2 sockets.
Done.
Initializing PCMCIA ATA Disk Drives ...SILICONSYSTEMS VER2.00
AtaInit: completed
Done.
Detecting ATA Cards... Card(s) detected
Verifying 7.0
PPP: Using hardcoded ip address 192.168.0.2
PPP: Username is CallPilot
PPP: Password is administrator
PPP: Adding PPP NI...

Standard output device initialized...
7.1\safe not found
Pseudo device initialized...
TFTP device initialized...


Type "test" to stop auto boot



Login: Starting Access/2 and Voicemail
SysConfig file does not exist. Use default!!!
Opening DSP Msg logfile
DSP[0]: 1.50.51.A8 Oct 04, 2004
DSP[1]: 1.50.51.A8 Oct 04, 2004
DSP Abstraction Layer Binding to port 5001
DSP Abstraction Layer Accepting...
Language Debug: Reading '7.1\access2\runtime\alarm0.dat'.
Read language file '7.1\access2\runtime\alarm0.dat'.
Loaded 1 of 1 language file(s). Default language: 0 (hex).
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.
TMM_SetOperatingParam() parm 0x5005 NotImpl.
TMM_SetOperatingParam() parm 0x5006 NotImpl.

-----------END PASTE--------------

It just stops there.

This thread is where I started:

http://tek-tips.com/viewthread.cfm?qid=1528643&page=1

Was prepping for the reboot, accidently killed power to one of the two M0X16's (ports for the CP150 were NOT on it). Powered it back up and the system locked up. Rebooted entire system (MICS, 2x M0X16, CP150) and CP did not come up. Tried XFTEST (with CP150 plugged in) and now were at the start of this thread.

Any more ideas?

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I'd rather learn from other peoples mistakes than have them learn from mine!

 

[exsmogger]

I'd try to restore a backup of the Call Pilot if you have one.

Brian Cox

http://www.jandjcommunications.com

http://www.facebook.com/group.php?gid=48830780957&ref=nf

 

[gforce9]

What s/w level of CP are you running? I didn't see the normal printout of the PCMCIA card info as it usually is displayed.

 

[chirkware]

It's a 3.1. I tried to use a card from another CP running 3.1 to "upgrade" the software...it still hung afterwards at the same spot.

I booted it off the other card (yep, I'll be entering keycodes and reprogramming) and it came up fine. Looks like the software card is bad.

Now here's hoping Nortel will cough up the keycodes to get back to 100 VM boxes from 20. (Bought it refurbed with 100 boxes already in it).


---------------------
I'd rather learn from other peoples mistakes than have them learn from mine!

 

[fireeater]

if you still have the original keycode it may still work (if the sn hasn't changed


All Things Are Possible With Time And Lots And Lots of Money

mike

http://www.ics-on.ca

 

[chirkware]

Problem is, system was bought refurbed and the VM keys were already in it. I do have the Call Center Codes.

I have the vendor trying to get the codes from Nortel.

---------------------
I'd rather learn from other peoples mistakes than have them learn from mine!

 

[curlycord]

What does it say in maintenance? does it see the CP on those ports?

Try power down, unplug network patch cord, check mod cords to the ksu, remove the feature codes again and turn CP back on.

Is it on a APC? if not maybe try another power supply too anyway.


=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[chirkware]

curlycord--Sorry, we already defaulted the CP with another software card. I will tell you that the feature codes never made it back into the system with the old software card in it. We did try it once without the network card. We also plugged a phone into the first station port the CP used and the port was good.


Vendor could not retrieve codes, but they gave us a 1 year warranty *360* days ago when we bought it.

They are shipping me another CP150 with 100 VM boxes and Basic Call Center license. (EDIT...it just arrived!)

Yippee I get to program ~45 mailboxes and a call center.

And Brian, I WILL back it up once it's programmed! It...had...never...been...backed up. You'll be happy to know my working CP150 on the other MICS was backed up yesterday morning!

Is there a good FAQ out there for automating backups using the CallPilotBRU.exe utility?

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I'd rather learn from other peoples mistakes than have them learn from mine!

 

[curlycord]

No FAQ's in the forum.

Been a while but suggest to ask the sites I.T. dept to creat a folder on the network for this to be accomplished.
Pretty simple if I recall.....just run it and put in the location of the folder to save.

150 - 85 megs max

Do not use any manager setting while in progress.

Its all in the Installion and Maintenance guide.


=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[chirkware]

Thanks curlycord...should be no problem getting the sites IT dept to do that, after all, that's me!

Hmmm...noting my own sig, and I think this time I AM learning from my own mistake (no backup).

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I'd rather learn from other peoples mistakes than have them learn from mine!