Can a station live in two places?

[TwystedPair]

I'm working with an S8500 Media Gateway.

I have a manager who is going to have a physical office in two locations in. Can his extension live in both places, or does one of them have to be a bridged appearance or something similar. What is the best way to go about this??

Thanks.

 

[demanding]

Is the 2nd location in the same switch or another system?

 

[TwystedPair]

Same switch.

 

[demanding]

Ext. cannot live in 2 places in the same switch. You will need to create a "dummy" extension and then you can set the manager's # (bridged) as the first few lines:

Example-Manager's extension is 1234.

Find an available dummy # (not a DID to waste) and duplicate the manager's xn to this #...then change the call appearances to bridged appearances of 1234. Make sure the bridged call alerting is "yes".

 

[SF0751]

Correct. In addition, if the individual has voicemail, change the VM button on the bridged-appr set to the live extension.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[inerguard]

You could change the managers extension to a login id and then he can login at whatever site he is at and his calls will follow him. This makes the vm side easier as well.


[Started on Version 3 software 15 years a go]

 

[SF0751]

Manager = Login ID?

Not in my world.....

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[demanding]

Wouldn't that depend if you have an Enterprise Solution allowing you to move between locations? I have heard of people "logging in/out", but only under that configuration.

 

[SF0751]

I believe that inerguard is talking about making the manager's extension a logon ID for an ACD Agent.

Most of my managers, however, would find that too difficult.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[gblucas]

I have the same situation...A VP who has an office in two offices, one of the offices has an LSP and the other is the main location. I used an IP phone, with the same extension in both locations, and he just forces the login, from whichever location he is in. The setup in the PBX never changes...

gblucas

 

[thejkro]

What kind of phone does he use? If it's the 9600 series you can just have him login with his extension and security code at whichever phone he is at. It's not as complex as an agent login and he doesn't have to logout. It should auto logout when he logs in to the other phone.

Other than that I'd say your best bet is to do the bridged calling.

 

[flavigne]

Hi,

I think that the best way to solve your problem is to use converage answer group.
You need to
- create your manager's extension
- create two extensions for the ip phones in each subsidiarie.
- create a coverage answer group with the two extensions created in the previous step
- create a coverage path whith whole fields to Y and the first step set to the coverage answer created in the previous step (ex. c10)
- assign the coverage path number to the manager's extension.

 

[thejkro]

I think the problem you might have with a call answer group is that he will have two different extension numbers. If he makes any outgoing calls and the person writes the caller ID number down they may call just that number in the future. We had a similar problem at my company.

 

[gblucas]

All I can say is that the single extension, IP phone solution has worked flawlessly for me. The VP loves it, and he never misses his calls, because he uses EC500 on it as well, so when he is traveling between offices (over 2000 miles apart), he really never misses anything, and he really only has 1 number to give out, his DID to his desk...

gblucas

 

[avayastrongman79]

gblucas...

Same here, using the 96xx IP sets along with EC500 is a great set up, and works well for folks that are frequently mobile.

TwystedPair...

Not sure if telecommuting would work, but its worth a try. You could set up his extension with 2 coverage paths, and then he could toggle between cov paths, depending on which location he's at.