Can 2 CCR Trees be used and changed by schedule?

[gnomeKC]

We have a CCR Tree with 2 main paths that we would like to use during the day and another that we would like to use after hours. Is there a way through tables or something I may be missing in the AA to enable Tree 1 for business and Enable Tree 2 for non-business, so I can train the front desk/reception just how to Open or Close the Business instead of having them get into the SC management and change/enable the two trees?

The client does not want the option for after hours added to their main during the business day message, because it forwards out to an answering service that creates a per call cost.

Thanks for any help on this one.

Kansas City

 

[fireeater]

which system are we talking about
if the callpilot you can have a different ccr for morning,afternoon,evening,non-buisness

if a older nam or flash (or older) only 1 ccr per table

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[gnomeKC]

NAM 4. MICS 6 When I go into AA, and chose table 1 only have one choice for CCR. If I go to table 2 can choose another CCR Tree there, but doesn't seem to change to table two. - maybe my schedule is not right, but so far have just been having to go into table 1 and change the CCR from 1 to 2 every AM/PM...

 

[fireeater]

on the nam you set line to table and ccr to table
the schedule is for the greetings in the table
4 greetings per table (scheduled)
1 ccr tree per table (24/7)

what i have done with some customers is have a day greeting and a night greeting
as example
day time :hello thanks for calling abc company press 1 for service (goes to service counter)

night time :hello thanks for calling abc company our office is closed press 7 for our after hours service (goes to service cell phone )

you can press 1 or 7 day or night but you only tell them the pertinent options in the appropriate greeting

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[fireeater]

forgot to put in 1 table per line

you can have lines 1,2,3,4 table 1
and lines 31,32,33 table 2
but a line cannot have 2 tables

(unless you go into programming twice a day and change the tables) big pain in the butt if you ask me

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[gnomeKC]

Yeah - big pain for them now to change trees 2x a day. I think we'll just opt for creating a path that is not announced. then put the path 1 and 2 into the morning and afternoon AA initial greeting instead. Then have the path 3 only go into the AA non-business greeting. Then do a blank home path greeting on the CCR. I think that will work.

Thanks all for your help.

This wasn't an issue, till the practice (medical) split and the agreement was that they have an AA answer the phones for a year instead of a person.