Can’t aspect any pool on calling group 777 of Merlin Magix 1

[kelvin07733]

I installed a Merlin Messaging R.4.0 on Merlin Magix System R2.5, but I don’t why the system of Merlin Magix is not allowing me add any pool to a calling group which 777? There are 3 pools which are 70(T1) 898 and 899 (all are path Co Lines). I need you help.

 

[Westi]

it might be assigned to another group already, print out the groups and you will see it



Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tdaugirdas]

If the autoattendant is setup to answer after a delay (4 rings or more) - then tyhe pools are most likely assigned to another calling group - such as 791 that is being used for overflow.

As Westi suggested - if you have WinSPM - do a print out of your calling group information - and you will see which calling group your pools are currently assigned to.

You need to remove your pools from that calling group or groups - before you can reassign them to calling group 777.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[kelvin07733]

I print out the group calling, there is only one group calling in the system, but it does not have any pool in the group. However there are some phone have assigned two pools for ringing, it may some cause the problem?

 

[tdaugirdas]

Post the group calling report here (cut&paste)

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

Also, do a Print of LINES & TRUNKS, GENERAL and post it as well.

http://home.comcast.net/~merlinman

 

[kelvin07733]

Thank for your help, here is the report for gp calling & truck general. (by the way; 770gp ,not 777gp)

QCC QCC Extern
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
801 1/ 1 No Remote 898 Yes Long 4 2900
802 1/ 2 No Remote 899 Yes Long 4 2900
803 1/ 3 No Remote 899 Yes Long 4 2900
804 1/ 4 No Remote 899 Yes Long 4 2900
805 2/ 1 No Remote Yes Long 4
806 2/ 2 No Remote Yes Long 4
807 2/ 3 Dedicated Yes Long 4
808 2/ 4 No Remote Yes Long 4
809 3/ 1 No Remote 70 Yes Long 4
810 3/ 2 No Remote 70 Yes Long 4
811 3/ 3 No Remote 70 Yes Long 4
812 3/ 4 No Remote 70 Yes Long 4
813 3/ 5 No Remote 70 Yes Long 4
814 3/ 6 No Remote 70 Yes Long 4
815 3/ 7 No Remote 70 Yes Long 4
816 3/ 8 No Remote 70 Yes Long 4
817 3/ 9 No Remote 70 Yes Long 4
818 3/10 No Remote 70 Yes Long 4
819 3/11 No Remote 70 Yes Long 4
820 3/12 No Remote 70 Yes Long 4
821 3/13 No Remote Yes Long 4
822 3/14 No Remote Yes Long 4
823 3/15 No Remote Yes Long 4
824 3/16 No Remote Yes Long 4
825 3/17 No Remote Yes Long 4
826 3/18 No Remote Yes Long 4
827 3/19 No Remote Yes Long 4
828 3/20 No Remote Yes Long 4
829 3/21 No Remote Yes Long 4
830 3/22 No Remote Yes Long 4
831 3/23 No Remote Yes Long 4
832 3/24 No Remote Yes Long 4
833 0/ 0 No Remote Yes Long 4
834 0/ 0 No Remote Yes Long 4
835 0/ 0 No Remote Yes Long 4
836 0/ 0 No Remote Yes Long 4
837 0/ 0 No Remote Yes Long 4
838 0/ 0 No Remote Yes Long 4
839 0/ 0 No Remote Yes Long 4
840 0/ 0 No Remote Yes Long 4
841 0/ 0 No Remote Yes Long 4
842 0/ 0 No Remote Yes Long 4
843 0/ 0 No Remote Yes Long 4
844 0/ 0 No Remote Yes Long 4
845 0/ 0 No Remote Yes Long 4
846 0/ 0 No Remote Yes Long 4
847 0/ 0 No Remote Yes Long 4
848 0/ 0 No Remote Yes Long 4
849 0/ 0 No Remote Yes Long 4
850 0/ 0 No Remote Yes Long 4
851 0/ 0 No Remote Yes Long 4
852 0/ 0 No Remote Yes Long 4
853 0/ 0 No Remote Yes Long 4
854 0/ 0 No Remote Yes Long 4
855 0/ 0 No Remote Yes Long 4
GENERAL TRUNK INFORMATION


856 0/ 0 No Remote Yes Long 4
857 0/ 0 No Remote Yes Long 4
858 0/ 0 No Remote Yes Long 4
859 0/ 0 No Remote Yes Long 4
860 0/ 0 No Remote Yes Long 4
861 0/ 0 No Remote Yes Long 4
862 0/ 0 No Remote Yes Long 4
863 0/ 0 No Remote Yes Long 4
864 0/ 0 No Remote Yes Long 4
865 0/ 0 No Remote Yes Long 4
866 0/ 0 No Remote Yes Long 4
867 0/ 0 No Remote Yes Long 4
868 0/ 0 No Remote Yes Long 4
869 0/ 0 No Remote Yes Long 4
870 0/ 0 No Remote Yes Long 4
871 0/ 0 No Remote Yes Long 4
872 0/ 0 No Remote Yes Long 4
873 0/ 0 No Remote Yes Long 4
874 0/ 0 No Remote Yes Long 4
875 0/ 0 No Remote Yes Long 4
876 0/ 0 No Remote Yes Long 4
877 0/ 0 No Remote Yes Long 4
878 0/ 0 No Remote Yes Long 4
879 0/ 0 No Remote Yes Long 4
880 0/ 0 No Remote Yes Long 4



----------------------------------- ANNOTATION -------------
----- Site: JMG. Captured: 08/07/08 -----
DIRECT GROUP CALLING INFORMATION


MERLIN Messaging Calling Group: : 770 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL Messaging Announcement
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Messaging Announcement # for Secondary Announcement:
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 7188
2 7189
3 7190
4 7191
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: :

Home Group(s)/Priority :



----------------------------------- ANNOTATION -------------

 

[Westi]

the group doesn't have any lines assigned to it, did you print all groups then there should be one that has the lines in it.
where is says

LINES : THIS IS WHERE YOU FIND THEM
DIRECT GROUP CALLING INFORMATION





Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tdaugirdas]

When you print the Group Calling report - choose the ALL option. You must have more than one group.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[kelvin07733]

I prited the Group Calling report - choose the ALL option(I did bouble check the report).

 

[tdaugirdas]

Post a printout of your PRI report. Just realized you are talking about a T1 PRI setup - which works differently. So let's see how your PRI is setup.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Oops - skip that - the lines are analog - not PRI

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Do a printout of the Operator extention - if more than one operator position - print each one

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[kelvin07733]

It is just regular T1

kelvin

 

[tdaugirdas]

Are the lines T1 or regular analog lines - or lines off a T1 Channel-bank unit (analog line equivalents). If a T1 - print the T1 Info and post it here. Are the Operator position(s) QCC vs. Direct Line? If so - post the Operator Extention Info report)s) as well.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[kelvin07733]

here are T1, oper.and ext. reports:
=============================================================================
DS1 INFORMATION



A DS1 SLOT ATTRIBUTES

A Slot Type Format Supp Signal LineComp
A 3 T1 ESF B8ZS Rob_Bit 1

A CSU/DSU ATTRIBUTES

A Slot 3
A CSU: Activated
A Assigned Channels: 13 14 15 16 17 18 19 20
A 21 22 23 24
----------------------------------------------------------------------- ----- Site: JMG. Captured: 08/07/08 -----
OPERATOR INFORMATION


OPERATOR POSITIONS:

PORT CALL ALERT
ADDR. EXT # LABEL TYPE (QCC ONLY)
===== ===== ======= ==== ==========
1/ 1 2900 OPERATR QCC Yes


GENERAL OPTIONS

Length of hold reminder timer: 60 sec
DLC Automatic hold enabled : No


DIRECT STATION SELECTOR (DSS) OPTIONS:

BUTTON FIRST
NUMBER DIAL CODE
====== =========
1 2900
2 2950
3 850

Operator Call Park codes: 881 882 883 884 885 886 887 888


QCC OPERATOR OPTIONS:

GENERAL OPTIONS

Listed Directory Number for queue : 800
Held calls return to queue : No
Automatic hold enabled : No
Calls-in-queue alarm threshold : 0
Time until priorities are elevated: 0 sec
Message Center Operators : 2900
One Touch Extend : AUTOMATIC
Rings before extended calls return: 4
Backup operator station :
Voice Announce on Call 5 button : Enable
OPERATOR INFORMATION



QCC CALL TYPES:

CALL TYPE PRIORITY OPERATORS
========================= ======== ===================
Dial 0 Operator 4 2900
Follow Forward 4 N/A
Unassigned DID 4 2900
Listed Directory Number 4 2900
Operator's Extension 4 N/A
Returning 4 2900
Group Coverage
Group # 1 4
Group # 2 4
Group # 3 4
Group # 4 4
Group # 5 4
Group # 6 4
Group # 7 4
Group # 8 4
Group # 9 4
Group # 10 4
Group # 11 4
Group # 12 4
Group # 13 4
Group # 14 4
Group # 15 4
Group # 16 4
Group # 17 4
Group # 18 4
Group # 19 4
Group # 20 4
Group # 21 4
Group # 22 4
Group # 23 4
Group # 24 4
Group # 25 4
Group # 26 4
Group # 27 4
Group # 28 4
Group # 29 4
Group # 30 4



----------------------------------- ANNOTATION -----------------------------------
----- Site: JMG. Captured: 08/07/08 -----
EXTENSION DIRECTORY


Port Ext # Label F H R M V R A 2 Port Ext # Label F H R M V R A 2
Addr A B C I S S R B Addr A B C I S S R B
C I F C I T S D C I F C I T S D
E S W D G R R T E S W D G R R T

1/ 1 2900 OPERATR N N N N U 3 N 1/21 7300 N N N N U 3 N
1/ 2 9813 N N N N U 3 N 1/22 7301 N N N N U 3 N
1/ 3 2902 N N N N U 3 N 1/23 7302 N N N N U 3 N
1/ 4 9880 N N N N U 3 N 1/24 7303 N N N N U 3 N
1/ 5 2904 N N N N U 3 N 1/25 7304 N N N N U 3 N
1/ 6 2905 N N N N U 3 N 1/26 7305 N N N N U 3 N
1/ 7 9802 N N N N U 3 N 1/27 7306 N N N N U 3 N
1/ 8 9818 N N N N U 3 N 1/28 7307 N N N N U 3 N
1/ 9 9812 N N N N U 3 N 1/29 7308 N N N N U 3 N
1/10 9828 N N N N U 3 N 1/30 7309 N N N N U 3 N
1/11 2910 N N N N U 3 N 1/31 7310 N N N N U 3 N
1/12 9794 N N N N U 3 N 1/32 7311 N N N N U 3 N
2/ 1 9811 N N N N U 3 N 2/21 7312 N N N N U 3 N
2/ 2 9810 N N N N U 3 N 2/22 7313 N N N N U 3 N
2/ 3 9809 N N N N U 3 N 2/23 7314 N N N N U 3 N
2/ 4 9808 N N N N U 3 N 2/24 7315 N N N N U 3 N
2/ 5 9838 N N N N U 3 N 2/25 7316 N N N N U 3 N
2/ 6 9804 N N N N U 3 N 2/26 7317 N N N N U 3 N
2/ 7 9806 N N N N U 3 N 2/27 7318 N N N N U 3 N
2/ 8 2919 N N N N U 3 N 2/28 7319 N N N N U 3 N
2/ 9 2010 N N N N U 3 N 2/29 7320 N N N N U 3 N
2/10 9797 N N N N U 3 N 2/30 7321 N N N N U 3 N
2/11 2915 N N N N U 3 N 2/31 7322 N N N N U 3 N
2/12 9793 N N N N U 3 N 2/32 7323 N N N N U 3 N
4/ 1 2024 N N N N U 3 N 4/25 7324 N N N N U 3 N
4/ 2 9782 N N N N U 3 N 4/26 7325 N N N N U 3 N
4/ 3 9781 N N N N U 3 N 4/27 7326 N N N N U 3 N
4/ 4 2922 N N N N U 3 N 4/28 7327 N N N N U 3 N
4/ 5 2923 N N N N U 3 N 4/29 7328 N N N N U 3 N
4/ 6 9780 N N N N U 3 N 4/30 7329 N N N N U 3 N
4/ 7 9786 N N N N U 3 N 4/31 7330 N N N N U 3 N
4/ 8 9779 N N N N U 3 N 4/32 7331 N N N N U 3 N
4/ 9 9785 N N N N U 3 N 4/33 7332 N N N N U 3 N
4/10 9783 N N N N U 3 N 4/34 7333 N N N N U 3 N
4/11 2200 N N N N U 3 N 4/35 7334 N N N N U 3 N
4/12 9878 N N N N U 3 N 4/36 7335 N N N N U 3 N
4/13 9790 N N N N U 3 N 4/37 7336 N N N N U 3 N
4/14 9858 N N N N U 3 N 4/38 7337 N N N N U 3 N
4/15 9800 N N N N U 3 N 4/39 7338 N N N N U 3 N
4/16 2205 N N N N U 3 N 4/40 7339 N N N N U 3 N
4/17 2973 N N N N U 3 N 4/41 7340 N N N N U 3 N
4/18 2912 N N N N U 3 N 4/42 7341 N N N N U 3 N
4/19 2901 N N N N U 3 N 4/43 7342 N N N N U 3 N
4/20 9788 N N N N U 3 N 4/44 7343 N N N N U 3 N
4/21 2918 N N N N U 3 N 4/45 7344 N N N N U 3 N
4/22 9789 N N N N U 3 N 4/46 7345 N N N N U 3 N
4/23 2906 N N N N U 3 N 4/47 7346 N N N N U 3 N
4/24 9833 N N N N U 3 N 4/48 7347 N N N N U 3 N
5/ 1 2909 N N N N U 3 N 5/ 2 2027 N N N N U 3 N
5/ 3 2911 N N N N U 3 N 5/ 4 2916 N N N N U 3 N
EXTENSION DIRECTORY


5/ 5 2914 N N N N U 3 N 5/ 6 2301 N N N N U 3 N
5/ 7 6000 N N N N U 3 N 5/ 8 7155 N N N N U 3 N
5/ 9 9855 N N N N U 3 N 5/10 2903 N N N N U 3 N
5/11 9875 N N N N U 3 N 5/12 2913 N N N N U 3 N
5/13 7160 N N N N U 3 N 5/14 7161 N N N N U 3 N
5/15 7162 N N N N U 3 N 5/16 2815 N N N N U 3 N
6/ 1 9850 N N N N U 3 N 6/25 7364 N N N N U 3 N
6/ 2 9851 N N N N U 3 N 6/26 7365 N N N N U 3 N
6/ 3 9852 N N N N U 3 N 6/27 7366 N N N N U 3 N
6/ 4 9849 N N N N U 3 N 6/28 7367 N N N N U 3 N
6/ 5 9784 N N N N U 3 N 6/29 7368 N N N N U 3 N
6/ 6 9799 N N N N U 3 N 6/30 7369 N N N N U 3 N
6/ 7 9791 N N N N U 3 N 6/31 7370 N N N N U 3 N
6/ 8 9868 N N N N U 3 N 6/32 7371 N N N N U 3 N
6/ 9 9796 N N N N U 3 N 6/33 7372 N N N N U 3 N
6/10 9866 N N N N U 3 N 6/34 7373 N N N N U 3 N
6/11 7174 N N N N U 3 N 6/35 7374 N N N N U 3 N
6/12 7175 N N N N U 3 N 6/36 7375 N N N N U 3 N
6/13 9853 N N N N U 3 N 6/37 7376 N N N N U 3 N
6/14 9829 N N N N U 3 N 6/38 7377 N N N N U 3 N
6/15 9830 N N N N U 3 N 6/39 7378 N N N N U 3 N
6/16 9831 N N N N U 3 N 6/40 7379 N N N N U 3 N
6/17 9832 N N N N U 3 N 6/41 7380 N N N N U 3 N
6/18 9834 N N N N U 3 N 6/42 7381 N N N N U 3 N
6/19 9835 N N N N U 3 N 6/43 7382 N N N N U 3 N
6/20 9836 N N N N U 3 N 6/44 7383 N N N N U 3 N
6/21 9837 N N N N U 3 N 6/45 7384 N N N N U 3 N
6/22 9863 N N N N U 3 N 6/46 7385 N N N N U 3 N
6/23 9822 N N N N U 3 N 6/47 7386 N N N N U 3 N
6/24 9864 N N N N U 3 N 6/48 7387 N N N N U 3 N
7/ 1 7188 N N N N O 0 N 7/ 2 7189 N N N N O 0 N
7/ 3 7190 N N N N O 0 N 7/ 4 7191 N N N N O 0 N
7/ 5 7192 N N N N U 3 N 7/ 6 7193 N N N N U 3 N
7/ 7 7194 N N N N U 3 N 7/ 8 7195 N N N N U 3 N
7/ 9 7196 N N N N U 3 N 7/10 7197 N N N N U 3 N
7/11 7198 N N N N U 3 N 7/12 7199 N N N N U 3 N

 

[merlinman]

I think what's messing up your ability to assign the lines to a calling group is the fact that they are assigned to the QCC Queue.

Does the operator absolutely have to answer each and every line?

In other words, can you do away with the QCC and put in a DLC.

DLC's allow much more flexibility.

http://home.comcast.net/~merlinman

 

[kelvin07733]

1) I changed QCC mode to DLC is work. Thank you so much for your help. Can you tell me why it can not be assigned QCC mode?
2) My customer will cancel truck lines which pools 899 and 898, it will only use T1 DID which pool 70. Can you tell me how to assign the AA w/ delay rings that will ring other phones also?