Calls to Hunt Group never go to Voicemail -- always to AA

[djbutler]

I have a two-building campus, IPO406 in one building, 412 in other building. Voicemail server is located with the 412.

Calls come in to auto attendant and get routed to any hunt group; the call times out at the hunt group (no matter what I do in the hunt group settings) and gets dumped back to the AA.

If I go into VM Pro and change the specific destination to one extension in the hunt group everything works OK (that is the call goes to that extension's voicemail). But whenever a hunt group is involved, the call never gets to voicemail, it always bounces back to the AA.

 

[supertech2000]

Sounds to me like the Hunt group is in night service. If you call the hunt group directly, will any of the members ring?

 

[djbutler]

The groups are all "In Service" not Night Service

The phones ring as programmed in the hunt group, but no matter what I do to Allocated Answer Interval, Overflow Time, etc., the call will only ring the hunt group for about 10 seconds, then it goes back to the start of the attendant.

 

[telecomtekperson]

What action are you using in vmpro to transfer the call to the Hunt Groups?

 

[djbutler]

Under the Specific tab, set the Destination to the extension # assigned within the Hunt Group. Remember that the Hunt Group resides on a different IPO than where the calls are coming in (the PRI).