calls to attendant console taking too long to rollover to other DN's

[GUIsareapassingfad]

Hi,
I was trying to figure out how to shorten the time/number of rings a call to the busy attendant console will wait until it rings another line
The console is called when ever anyone dials 0 or one of 3 LDNs.
So someone dials 0, the attendant picks up. then someone else dials 0, the call buzzes a few times and then rings DN 1411 which is assigned to 2 phones at the front desk.
the problem is by the time the calls rings to 1411, the calling party has hung up because "it takes too long"

when i look over the att_data it seems there are multiple timers going, and i just want to change the right one.

Ask me for any more info you need
here is a print of the ld 21 att data:
TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOD
REA SYD ATDA
ATDN 0
NCOS 7
CWUP NO
CWCL 256 1
CWTM 10 24
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN 5454
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R003 R017
ICI 01 LD1
ICI 02 CA1
ICI 03 LD2
ICI 04 LD4 DL0
ICI 05
ICI 06 RLL
ICI 07
ICI 08 LD3
ICI 09 LD0 INT
RICI

thank you!

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[KCFLHRC]

What is DN 5454, that is your Overflow DN

 

[GUIsareapassingfad]

OK, then that prolly hunts to the other lines. where is the timer for that overflow?

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[KCFLHRC]

Hard to tell without knowing what 5454 is.

 

[GUIsareapassingfad]

sorry
5454 is a line that appears on 2 2616's at the front desk its on keys 3 to 6

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[KCFLHRC]

There is also a Timer in the TIM Data Block called ATIM, check that out

 

[StanleySteamer]

AQTT is the timer for what you are describing - attendant overflow position feature.

 

[GUIsareapassingfad]

I changed the AQTT from 30 to 15. lets see what that does, shall we?
Thank you all for your help!

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[KCFLHRC]

Feature description
Attendant Overflow Position (AOP) allows certain types of calls to be
automatically rerouted to a specified idle Directory Number (AOP DN)
when calls waiting to be answered have exceeded a defined threshold, or
an attendant is in the Position Busy state, but the system is not in Night
Service.
When a call that can be rerouted has been waiting longer than the
customer-defined Attendant Queue Timing Threshold (0-255 seconds),
it is rerouted to the AOP DN. Calls that can be rerouted to the AOP DN
are trunk calls, internal calls and Call Forward Busy, or Call Forward No
Answer calls directed to the attendant.
Attendant calls that cannot be rerouted are transfer calls, intercept calls,
parked call recalls, automatic or manual recalls, and attendant interposition
calls. These calls will not be answered until an attendant becomes
available.

 

[GUIsareapassingfad]

THANX kcf!

i have so much documentation. where did you find that and other feature descriptions?

Nortel Meridian1
Version 2511
Release 25
Issue 8

 

[KCFLHRC]

There is a complete Feature Description Book for each release. You can probably download them off of the Avaya website.