Calls that are transferred don't reach voicemail 1

[cshbell]

For some reason, I just can't think of what the problem is here. When the receptionist transfers a call to certain numbers, the calls never reach our voicemail, they just ring and ring and ring. Missing/wrong CLS?

 

[PERRYPJ]

You will need to post one of the TN's, also if you dial the voicemail number does it answer

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[cshbell]

Yep, voicemail is working fine. (I’m amused by the suggestion that if it wasn’t, I’d have time to be posting here on Tek-Tips!) Here's the TN for DN 1234, the receptionist who is doing the forwarding:

TN   011 0 00 12 
TYPE 500 
CDEN 8D
CUST 0 
DN   1234 0     MARP
     CPND 
       NAME Receptionist
       XPLN 17 
       DISPLAY_FMT FIRST,LAST
AST  NO  
IAPG 0 
HUNT 1235
TGAR 1 
LDN  NO
NCOS 5 
SGRP 0 
RNPG 2 
LNRS 16 
XLST 
SCI  0 
CLS  CTD DTN FBD XFA WTA THFD FNA HTA ONS 
     LPR XRA AGRD CWD SWD PUA MWA RMMD SMWD LPA XHD SLKD CCSD LNA TVD 
     CFTD SFD MRD C6D CNID CLBD AUTU
     ICDD CDMD LLCN EHTD MCTD 
     GPUD DPUD CFXA ARHA OVDD AGTD CLTD LDTD ASCD 
     MBXD CPFA CPTA DDGA NAMA MIND 
     MCRD 
     EXR0 SHL ABDD CFHD DNDY DNO3 
     CWND USMD USRD BNRD RTDD RBDD RBHD FAXD CNUS CNAD PGND FTTC 
     CDMR 
RCO  0 
FTR  CFW 4 
FTR  FDN 5555
FTR  RDL 16

Here's the TN of DN 5678, a phone that the calls are being forwarded to, but never reaching this DN's voicemail:

TN   011 0 00 09 
TYPE 500 
CDEN 8D
CUST 0 
DN   5678 0     MARP
     CPND 
       NAME Manager
       XPLN 13 
       DISPLAY_FMT FIRST,LAST
AST  NO  
IAPG 0 
HUNT 5555
TGAR 1 
LDN  NO
NCOS 5 
SGRP 0 
RNPG 0 
LNRS 16 
CLS  CTD DTN FBD XFA WTA THFD FNA HTA ONS 
     LPR XRA AGRD CWD SWD MWA RMMD SMWD LPA XHD SLKD CCSD LNA TVD 
     CFTD SFD MRD C6D CNID CLBD AUTU
     ICDD CDMD LLCN EHTD MCTD 
     GPUD DPUD CFXA ARHA OVDD AGTD CLTD LDTD ASCD 
     MBXD CPFA CPTA DDGA NAMA MIND 
     MCRD 
     EXR0 SHL ABDD CFHD DNDY DNO3 
     CWND USMD USRD BNRD RTDD RBDD RBHD FAXD CNUS CNAD PGND FTTC 
     CDMR 
BFTN 004 0 00 07 
RCO  0 
FTR  CFW 4 
FTR  FDN 5555
FTR  RDL 16

Assume that 5555 is the voicemail DN.

 

[PERRYPJ]

SFA in the CLS of 5678

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[cshbell]

Bingo. Thanks.