Calls stopped routing

[ke123]

Calls stopped routing....rebooted Symposium and corrected but now researching what caused and event log and alarms around time of probelsm....
Can someone explain alarm in sysmposium & Coincides in server event log?:

Event from NT System Log(Service Control Manager), Event: ID=7024, Description: The CCMS MAS Time Service service terminated with service-specific error 41506 (0xA222). .
MAJOR Service nbts terminated unexpectedly.

 

[djwht]

mas time service wouldn't stop calls from routing but can stop historical data from collecting.

unless other service were down as well this is not the culprit

 

[DancingDave]

What was happening to the calls? Were they being misrouted? Were they sent to specific desks only? Did callers get NU, endless ringback?

DD

 

[mikeyb123]

did you see any error messages on the phone system?

every now and then our cc6 will de-aquire 5 cdns and then stop processing calls

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[ke123]

i can capture history and see but that 2 days ago.....

 

[ke123]

went into text files and just happendd to be capturing file at the time:

AUD000

TIM000 08:00 22/5/2007 CPU 0

ERR5142 00000000 00000000

TIM000 08:15 22/5/2007 CPU 0

AUD000

TIM000 08:45 22/5/2007 CPU 0

AUD662 0 10 1 TN19 0 0 0 100C010E 40C00000 00000000 01000000 00000000 02000000

AUD000

AUD000

CSA002 16 8:50:44 22/05/2007 4

CSA105 16, 8:50:44 22/05/2007

CSA001 16 8:50:44 22/05/2007 10

ELAN011 ELAN 16 host IP=137.135.121.105 disabled due to polling timeout

TIM000 09:00 22/5/2007 CPU 0

ERR5142 00000000 00000000

TIM000 09:15 22/5/2007 CPU 0

AUD000

 

[Venti]

Your ELAN communication does have a problem

ELAN011 ELAN 16 host IP=137.135.121.105 disabled due to polling timeout

It seems that the PBX lost the connection to the Symposium.

 

[morgansdad]

I concur

"Its just dial-tone. At the end of the day everyone usually gets to go home.