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calls ringing on an agent turret

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Merrie

Merrie

Technical User
May 19, 2005
42
GB
Afternoon,

One of the team leaders in our call centre has reported that when he is logged in with his agent id he only gets a short ring for internal calls.

Is it possible to change this so that he gets a continuous ring?

His extension and login id are not set to auto-answer.

Cheers,

Merrie
 
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Just change the Options for Agent parameters setup as Auto Answer , it will work.
 
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wont that send calls to the headset? He needs them to actually ring.
 
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