Calls ring once then fo to Voicemail

[superikey]

Client is complaining that for some users, calls to his extn ring once with not enough time for him to answer, and then calls go to voicemail.. I checked the default and user specific allocated answer intervals and both are 15 seconds.

Isaac Braca
CTO / ICCS & Co., LLC.

http://www.iccsllc.com

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.

 

[kwing112000]

I have had this complaint when they are on the phone the call only rings once then it is silent. could this be it or is it when the phone is idle?

 

[superikey]

happens when the phone is idle as well.

Isaac Braca
CTO / ICCS & Co., LLC.

http://www.iccsllc.com

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.

 

[aarenot]

is this call ringing the user, or ringing a hunt group. they have different aai timers. if it is not ringing the user directly, look to the timers from which it is coming. also, if hunt group call, it may have been answered by another member.

a good way to check this is bump the user aai up to 30 seconds and see if it rings for 30 seconds, if not then look for another timer that is controlling this via an indirect route to the user. call status can show you if you are on site or have site access remote.

a call ringing once at a user is not an issue until you establish where the call came from, and where it went.

by you, i do mean you determine, not get told by someone else. you recreating the issue often shows you there is no issue, it is a training issue, or the issue is not as reported.

just yesterday i reported to a site to check why someone could not access their vm box on an imbed vm. they were able to listen to new messages, and were doing so. the message was a recording of nothing being said, and so they thought it was dead air from the vm. i hit 4 to delete, and it deleted the recording of nothing being said, and started playing the next message. i did spend a few minutes trying to find an issue that did not exist because i did not recognize this myself at first. it was an easy fix, but could have been a pain had i not tried deleting the dead air i was hearing.

 

[superikey]

I solved this issue. Had to remove and then re-add the CA's to the users Button programing. Strange but it worked. Thanks everyone !!!

Isaac Braca
CTO / ICCS & Co., LLC.

http://www.iccsllc.com

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.

 

[aarenot]

That probably cleared a cover, forward, dnd, or something that was either on, or stuck on by clearing the CA it was activated on. Were you able to reproduce the issue yourself? Just wondered what might have been the scenario which triggered it, even if it was an error in the ipo that it triggered.
For instance, was a DND elminated from a button while it was activated, etc....