Calls on hold dropping

[Guern]

Hi,

Weve suddenly starting having the issue described here by these users thread940-847381

Call put on hold via the phone manager simply disapear.

Anyone find a solution for this?

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[IPOfficeIreland]

That thread is 5 years old Paul. Can you detail your version numbers...

 

[Guern]

Version 3.2 (61)

A reboot cured the problem for a couple hours yesterday, but the issue is back again this morning. Click the hold button in phone manager and the call just disappears


Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[IPOfficeIreland]

what version PM are you using, what type of lines?

 

[Guern]

ISDN 2E's, not sure which PMPro, but it's a pretty new build. Will find out.

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[TomMills]

if its a new build then that might be the problem.

you need to run the version designed to work with 3.2 (61)

which unfortunately means using the ugly blue one

 

[Guern]

I belive I am. This is a problem that has just popped up. The system has been running happily for a few month before this. No changes to the system software or phone manager have been made.

Very strange....

Paul Smith
Microtech Limited

http://www.mtgsy.net

 

[Maxwell1001]

personally i would just upgrade the whole system,phone managers and everything