Calls on hold.....disappear!~

[aerosome]

We are experiencing problems whereby we place a caller on hold however the information on the display screen disappear and therefore you can’t retrieve the call. This has happened on three separate occasions and when we re-connected with the person on hold, they indicated they were literally on hold listening to music. The receptionist was unable to recover the call.
Anyone?

 

[mforrence]

More info -
What type of phone?
Pressing HOLD button on telephone?
Classic Call Appearance buttons or something else?
What IPO software version?
When it happens, can you fire up SSA and look at active calls and see where the system has the call?
Mike