I have a Nortel BCM 400 with a CCR Tree that should send calls to the Call Center DN when a user presses 1. Suddenly, this is not happening. The BCM Monitor shows calls going to a different DN, then for a split second it goes to the correct CC DN. On the phone, I hear ringing, then for a split second I hear the CC's hold music. Some calls do get through, though. Can some one please help me out? My phone guys aren't responding.
Thanks in advance.
Thanks in advance.