Calls not

[rokkena]

I have a Nortel BCM 400 with a CCR Tree that should send calls to the Call Center DN when a user presses 1. Suddenly, this is not happening. The BCM Monitor shows calls going to a different DN, then for a split second it goes to the correct CC DN. On the phone, I hear ringing, then for a split second I hear the CC's hold music. Some calls do get through, though. Can some one please help me out? My phone guys aren't responding.

Thanks in advance.

 

[cook1082]

Is the CC disabled?

 

[rokkena]

No, it was enabled. I restarted the system and it looks like it's working now.

 

[SupportDude]

You may need to apply patches.


-SD-

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