I have a problem where some calls are not showing in Symposium call by call statistics. My seervice provider shows me that I have calls lasting over an hour, and I have infrequent reports from callers that they have been stuck in a loop for a long time only hearing music. If they redial, they get serviced much quicker.
I can't find all of these in call by call statistics. Is it possible that this means that the call was never passed to Symposium, and control remained with Meridian. Any thoughs?
Bob
I can't find all of these in call by call statistics. Is it possible that this means that the call was never passed to Symposium, and control remained with Meridian. Any thoughs?
Bob