Hello all, over the past year our hospital has been implementing Avaya 9611 phones to various medical practices. However, we've been getting complaints from our main switchboard (attendant), the practices, and various callers that calls sometimes go to the main switchboard. The switchboard answers, and the caller is confused and says that they dialed one of the practices. I'm seeing these issues rise to the surface more and more but I'm stuck and don't know how to troubleshoot. Any pointers on where to check? We are using Avaya SA 6.0
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Calls kicking to attendant
- Thread starter larmi
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montyzummer
IS-IT--Management
this seems tom me they are dialling the number in the dial plan for Attd and not the practice , or they think they need to press prefix for outside line , a simple CDR set up will capture what is dialled and when.
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