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Calls keep returning to AA

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davidwalters

IS-IT--Management
Jun 29, 2013
155
US
Never had this happen before.

just defaulted a NAM 4.0 on a MICS and setup from a STARTUP.

PRI set to answer main line 157 at all times. Once the calls is answered it transfers calls to the correct DN after 3 rings instead of the DN's personal MB greeting answering the caller hears the main menu AA greeting again.

If I dial the DN from another set I WILL hear the personal greeting and can leave a message.

I have checked the CFNA DN and it is set to the NAM I checked the F985 and it says the correct DN for the NAM.

Any idea why this is happening?

Thanks!
 
Before I replaced it with a 4.1 I was able to find a mouse and keyboard that has the old barrel style connector instead of the new USB connector.

I went into the NAM and changed the IP so I could network into it using the NRU Norstar Voice Mail Manager program. I changed the option REDIRECT DN from Y to N, rebooted and guess what it is now working. All system functions are online and working with the MICS 7.0.
 
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