davidwalters
IS-IT--Management
Never had this happen before.
just defaulted a NAM 4.0 on a MICS and setup from a STARTUP.
PRI set to answer main line 157 at all times. Once the calls is answered it transfers calls to the correct DN after 3 rings instead of the DN's personal MB greeting answering the caller hears the main menu AA greeting again.
If I dial the DN from another set I WILL hear the personal greeting and can leave a message.
I have checked the CFNA DN and it is set to the NAM I checked the F985 and it says the correct DN for the NAM.
Any idea why this is happening?
Thanks!
just defaulted a NAM 4.0 on a MICS and setup from a STARTUP.
PRI set to answer main line 157 at all times. Once the calls is answered it transfers calls to the correct DN after 3 rings instead of the DN's personal MB greeting answering the caller hears the main menu AA greeting again.
If I dial the DN from another set I WILL hear the personal greeting and can leave a message.
I have checked the CFNA DN and it is set to the NAM I checked the F985 and it says the correct DN for the NAM.
Any idea why this is happening?
Thanks!