Calls in queue while station available

[ewaaijenberg]

We have a CM3.1.5 system where we have flat hunt groups. With an Aux work button we can go to available and to aux work. We have set Queue en vector to yes and calls are being routed through a VDN.
Currently we have the issue that calls in Queue are sometimes not transferred to the stations that are available. The q-calls button is lit and we have to go to aux and back to available to answer the call. Anyone seen this before?

 

[koglass]

Do you have a auto or manual in button on the agents phones? If so sounds like it may be manual in and the agents are not pressing it to tell the switch they are ready for another call. Change them all to auto-in and see if that helps. If you do not have that button on the agent phones add it. Once they log in they will have to press it to be ready to receive calls.

 

[VoipMenace]

also check on the vdn to set vector override to yes