Calls in queue indication not working anymore 1

[atascoman]

Just migrated a customer from a BCM400 to a BCM450. They had contact center before as well. I was told today that the skillset status key on their phones doesn't blink anymore when they have callers waiting in queue for an agent.

My laptop with all my docs and such took a dump so I don't have all my Nortel docs at this point. Is this a controllable feature?

 

[BombOne]

it is controllable. you set it under contact center properties. it starts to blink after the primary alert time has been exceeded. it blinks faster after the secondary alert.