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calls in que to voicemail box?

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phitzer

Programmer
May 9, 2005
81
US
Minuet Basic call center setup on NAM with MICS.
six lines answer and put into que for 4 agents.
First announcement thank you for calling
Second announcement Your call is very impotant
Third can be a voice mail trans, DN trans, or can repeat second announcment.

My question is there anyway to give an option in the very begining to press a button to leave a message???
 
This is not possible with Minuet.
It is possible with the ACD add on package for Prelude and Cinphony.
It is also possible in CallPilot.
 
you may be able to front end acd with ccr tree using menu options

If i lived in colorado i would be skiing already.But i dont so its a long 4 weeks till opening day.
 
Short Answer: you cannot transfer out of a que in minuet
 
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