Minuet Basic call center setup on NAM with MICS.
six lines answer and put into que for 4 agents.
First announcement thank you for calling
Second announcement Your call is very impotant
Third can be a voice mail trans, DN trans, or can repeat second announcment.
My question is there anyway to give an option in the very begining to press a button to leave a message???
six lines answer and put into que for 4 agents.
First announcement thank you for calling
Second announcement Your call is very impotant
Third can be a voice mail trans, DN trans, or can repeat second announcment.
My question is there anyway to give an option in the very begining to press a button to leave a message???