calls in que to voicemail box?

[phitzer]

Minuet Basic call center setup on NAM with MICS.
six lines answer and put into que for 4 agents.
First announcement thank you for calling
Second announcement Your call is very impotant
Third can be a voice mail trans, DN trans, or can repeat second announcment.

My question is there anyway to give an option in the very begining to press a button to leave a message???

 

[aragon]

This is not possible with Minuet.
It is possible with the ACD add on package for Prelude and Cinphony.
It is also possible in CallPilot.

 

[webephones]

you may be able to front end acd with ccr tree using menu options

If i lived in colorado i would be skiing already.But i dont so its a long 4 weeks till opening day.

 

[aragon]

Short Answer: you cannot transfer out of a que in minuet