Calls going to general delivery 1

[commom]

I have a Norstar MICs with Pri. I have several phones set up with mailboxes starting with extn 8057. All work great except for extn 8059. When calling it internally, the phone rings 4 times then forwards to mailbox 8059. When calling it externally, the phone rings 4 times then forwards to general delivery mailbox. I have check the number of rings before the auto attendant answers, it is set to 4 rings. I have also checked the prime is target line 8059. The mailbox number is 8059 and the extension is 8059. What am I overlooking? Any ideas? The following thread refers to the same problem, but I didn't see a solution. 799-1214753

 

[fireeater]

check your transfer recall time
if it is set for 4 rings it could be overriding the fwd no answer

your what hurts?????

mike

http://www.ics-on.ca

 

[fireeater]

oh also is this the only set that rings on the target line

your what hurts?????

mike

http://www.ics-on.ca

 

[commom]

where do I check the transfer recall time?

 

[fireeater]

under the system /features

your what hurts?????

mike

http://www.ics-on.ca

 

[RikRodgers]

Try setting the extension to fwd to vm at 3 to test. If it doesn't work, then the trouble isn't with a recall timer.