When changing extensions from digital phones to IP phones, one of our customer is using the following process:
1) Change base extension of digital port to a "dummy" xtn #
2) Log out of the phone by dialing *36
3) Creating a new H.323 extension and giving it the old xtn #
For some users, this is working fine. For others, all inbound calls go directly to voicemail (even though DND is not on and the IP phone is registered with the system). When the system is rebooted, the problems go away. Any idea why this is happening?
1) Change base extension of digital port to a "dummy" xtn #
2) Log out of the phone by dialing *36
3) Creating a new H.323 extension and giving it the old xtn #
For some users, this is working fine. For others, all inbound calls go directly to voicemail (even though DND is not on and the IP phone is registered with the system). When the system is rebooted, the problems go away. Any idea why this is happening?
