Calls from one internal line go to wrong VM?!

[lyontl]

I have one line that transfers to a non-existant line #300 instead of (user who was called) VM. Does anyone know how to correct this? Any help would be appreciated!

 

[lyontl]

Also,

fwd on no ans = set to 300 (Same as all other sets)
number of rings = 4

 

[senk1s]

does 300 show up as VMDN when doing F985?

if so, you'll probably have to build a mailbox for the concerned extn

 

[lyontl]

Also,

Transfer callback is set to 6

DRT delay is set to 10

 

[lyontl]

Yes, 300 shows as the VM DN when using feature 985.

The extension being called works properly when called from any other phone in the building.

 

[senk1s]

where does the call goto on no answer?

 

[lyontl]

It says "300" and I don't hear anything. Usually it will display the VM name and I hear the user's greeting.

 

[senk1s]

does it stop ringing after 4 rings?

the mailbox doesnt have a greeting recorded

 

[lyontl]

After 4 rings it displays 'DAN>300', then just '300' with silence. Dan is the user who's VM I am trying to get to...

 

[lyontl]

The mailbox that I am trying to call can be called from any other etension in the building. It is a known working extension/VM.

 

[lyontl]

I rebooted the system and that seems to have fixed the problem. Thank you for all of your help senk1s.