Having a strange issue on a CM 7.1 system. End-user forwards her station to her cell phone. When she gets a call to her station, her cell phone rings very, very briefly (not even long enough for the caller to hear ringback) and then the call covers to her AAM mailbox.
I am in a different office, but tested using my station and cell phone. Forwarding worked normally. But, when I changed my location to match the user's so calls would go out the trunk at her remote office, the call covered to AAM immediately.
A trace shows an odd no-answer as soon as the cell phone number is sent to the trunk:
22:05:29 TRACE STARTED
22:05:34 dial 9XXXXXXX routeREFIX|FNPA|ARS
22:05:34 term trunk-group 15 cid 0x25f
22:05:34 dial 9XXXXXXX routeREFIX|FNPA|ARS
22:05:34 route-pattern 61 preference 1 location 22 cid 0x25f
22:05:34 seize trunk-group 15 member 1 cid 0x25f
22:05:34 Setup digits 513XXXXXXX
22:05:34 Calling Number Name 1314XXXXXXX NO-CPName
22:05:34 Proceed trunk-group 15 member 1 cid 0x25f
22:05:37 no answer station 1314XXXXXXX cid 0x25f
22:05:37 coverage-path 998 point 1
My hunch here is that the Spectrum router providing the PRI to the G450 is erroneously sending answer supervision too early, or some other sort of diversion message. Anyone have any ideas?
I am in a different office, but tested using my station and cell phone. Forwarding worked normally. But, when I changed my location to match the user's so calls would go out the trunk at her remote office, the call covered to AAM immediately.
A trace shows an odd no-answer as soon as the cell phone number is sent to the trunk:
22:05:29 TRACE STARTED
22:05:34 dial 9XXXXXXX routeREFIX|FNPA|ARS
22:05:34 term trunk-group 15 cid 0x25f
22:05:34 dial 9XXXXXXX routeREFIX|FNPA|ARS
22:05:34 route-pattern 61 preference 1 location 22 cid 0x25f
22:05:34 seize trunk-group 15 member 1 cid 0x25f
22:05:34 Setup digits 513XXXXXXX
22:05:34 Calling Number Name 1314XXXXXXX NO-CPName
22:05:34 Proceed trunk-group 15 member 1 cid 0x25f
22:05:37 no answer station 1314XXXXXXX cid 0x25f
22:05:37 coverage-path 998 point 1
My hunch here is that the Spectrum router providing the PRI to the G450 is erroneously sending answer supervision too early, or some other sort of diversion message. Anyone have any ideas?