Calls Dropping in to fast

[steeviedude]

Hello,

Has anyone encountered issue where by agents complain that calls are dropping in quicker than is set on the call force timer delay? Any suggestions on where to start looking appreciated. System is CC6 and agents on M3904.

 

[Milesprower]

Call force time delay does not put a break between calls. To do that you need to set a break time in the call presentation class to which the agent is assigned.