Calls Dropped

[bmarino59]

Hi all,
Recently installed an IPO v9.1. Been up and running for the past 2 months relatively no problems except for sporadic dropped calls.
I have monitored using System Status. For example, my call was dropped but no others. I little while later another call was dropped. Does not happen all the time. No errors are displayed for the lines.
Using a PRI line with Comcast.

Any suggestions would be greatly appreciated!

Thanks

 

[socalsteve]

Call the provider and have them test the circuit and monitor it.

 

[bmarino59]

Ok had Comcast monitor the circuit. They are saying that my system gave "bye" signal when they saw the drops.

 

[quazimotto]

Bmarino59,

Just had this problem. Customer had a certain number that would disconnect 80% of the time it was called. I could watch the call on Monitor and System Status. I could watch the call hit Verizon's switch and say goodbye. Normal call clearing! Sounds like the same problem. Contacted Comcast Pri Trunking Group and they sent the ticket to Level 2 Gurus who eventually did a reroute and solved the problem.

Good Luck with Comcast.

Quaz