Calls bouncing back to switchboard

[Foxy2]

We are getting a problem where calls that are transfered to a Mitel ACD system are bouncing back to the switchboard (SC2000) on a SX2000, rather than queuing on the ACD, after a period of time.

Is there anything I can check which might be causing this?


Thank you

 

[dryaquaman]

Check your RADS. I'll bet they're in DND.

Dry Aquaman

http://www.university-music-on-hold.com

 

[kwbMitel]

No, Rads wont cause a call to leave a queue.

I don't think Dial out of queue was ever added to the 2K either

Only Interflow would cause this. Check timer and destination of interflow.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Biscuits87]

Recall timer extremely low?