Calls being transferred to wrong number

[apezzi]

I have calls being consistantly transferred to an incorrect number. Agents use speed dial and hot buttons. Speed dials are programmed on the individual phones (2040), but I am not clear on how hot buttons get programmed. Can anyone tell me how I can check on my switch how they are programmed?

 

[map3rd]

If you look at the example below on button 4 you see abrv list 2 DC (dialing Code) 24... List 2 is group 6.

so if you enter command....display abbreviated-dialing group 6, you'll see what is programmed for your dialing codes... paste an example and I can probably help you better if you need to.

List1: List2: group 6 List3:

BUTTON ASSIGNMENTS
1: call-appr 5: auto-in Grp: 9
2: call-appr 6: after-call Grp: 9
3: headset 7: q-calls Grp: 9
4: abrv-dial List: 2 DC: 24 8: abrv-dial List: 2 DC: 25

 

[apezzi]

Thank you! I did just actually figure that out. I got confused because they were calling them hot buttons not abbreviated-dialing. Still new at this... Appreciate the quick response