calls are redirecting out to mobile even with EC500 disabled

[JEM_9449]

Hello.

I have a station that is redirecting out to a mobile number but I cannot find where to change this on CM.

The call is hitting our PBX and bouncing right back out again immediately.

Other stations are set up with EC500 no problem. This one is just acting strangely.

Thanks,
Joe


time data

16:21:41 TRACE STARTED 05/19/2020 CM Release String cold-01.0.532.0-24184
16:21:45 SIP<INVITE sip:1045@masergy.mycompany.com;user=phone S
16:21:45 SIP<IP/2.0
16:21:45 Call-ID: b32455156f027a1f51993d7f7a193e3d
16:21:45 SIP>SIP/2.0 180 Ringing
16:21:45 Call-ID: b32455156f027a1f51993d7f7a193e3d
16:21:45 Calling party trunk-group 20 member 1 cid 0x30de
16:21:45 Calling Number & Name 12222222222 NO-CPName
16:21:45 dial 1045
16:21:45 ring station 1045 cid 0x30de
16:21:45 G711MU ssff ps:20
rgn:1 [10.210.4.5]:3500
rgn:1 [10.210.0.3]:2732
16:21:45 SIP>INVITE sip:+15555555555@bostonmasergy.mycompany.co
16:21:45 SIP>m SIP/2.0

 

[ZeroZeroOne]

Run the command status station 1045 and look for the EC500 Status to ensure it is disabled.
Run the command list call-forward to ensure the station isn't forwarding calls to the off-net number.

Those are two starting points to try.

 

[smokinjoe2938]

status station will show if it's forwarded as well. list call forward show all phones that are forwarded