CallPilot Web error - Server unavailable (not enough system resources)

[TnEric]

thread1553-1455279
We have just started seeing the same error and problem as referenced in the above thread. Our setup is almost identical to that one. We are running CallPilot Web through two separate servers back to the main CallPilot server.

We get the error "Server unavailable (not enough system resources)" regardless of which web server we connect to which indicates the issue is on the main server. Rebooting that main CallPilot server does temporarily eliminate the problem for a few days. Does anyone have an idea what resources CallPilot Web is complaining about?

Elturko, did you find out what the culprit was in your case?

 

[sandyml]

Are your patches up to date? Do you have a 201i? If a 201i, is PCAnywhere running on it? The 201i version is particularly susceptible to maxing out its memory.

 

[TnEric]

Our CallPilot system is 1002rp. We are planning to install the latest PEPs this weekend.

We hadn't made any changes to the server before this started happening and looking at the system resources, I don't see anything out of the ordinary - memory, CPU, paging are all reasonable. I don't know what "system resources" Nortel is thinking are unavailable. Our LEC has gotten Nortel to start looking at the issue, but so far no luck.

It seems to me that with no changes to the server, then the issue has to be load or network related. Something like a memory leak comes to mind, but I haven't been able to narrow it down.

 

[sandyml]

Agree with your memory leak theory. Have you checked your page file configuration and made sure it complies with Nortel's specifications? Do you have any of the CallPilot monitoring tools running on a normal basis?