CallPilot Voicemail not responding to key presses.

[jasonwood]

When a caller reaches our voicemail system, the greeting plays and then the main menu of the CCR Tree plays.

If at any point the caller presses any key, the message (whether greeting or tree menu) stops and silence ensues.

I went into the browser-based CallPilot Manager and was able to listen to all the menus - everything looks ok there.

This seems to have started out of the blue... definitely not been doing any voicemail programming, judging by how long it took this morning to figure out the password!

Only recent change I can think of is I turned on line supervision as the voicemail system wasn't hanging up right away when callers did, but I seem to recall receiving messages since then...

Any ideas?

 

[exsmogger]

If nothing else has changed, try rebooting the Call Pilot. Also, what version is your voicemail? Login to F983 then press 9 to see the version. The R2 did some flaky things. I'd recommend upgrading to R3.1 if this is what you have.

Brian Cox
Brian Cox Telecom Services

http://www.linkedin.com/in/briancox1952

 

[jasonwood]

Rebooting fixed! so simple - thanks! Bit worrying though - if this can happen without warning.

Current version is reading as 02.00.47.00

So you reckon this could be a recurring theme on this version?

 

[curlycord]

I suggest to upgrade to 3.1 also as it has many fixes.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[exsmogger]

Glad that fixed it for now. Yes, I'd upgrade the R2.0. You can buy an upgrade card to R3.1.

Brian Cox
Brian Cox Telecom Services

http://www.linkedin.com/in/briancox1952