safeharbor
Technical User
OK to upgrade directly to 3.1 from 2.0? Any potential pitfalls?
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CallPilot Upgrade from 2.0 to 3.1
- Thread starter safeharbor
- Start date
- Status
ptstechnician
Vendor
I thought about a year ago, I took a 1.0 to 3.0 with no problem. To be safe, backup the CP before the upgrade.
Same here. I've upgrade many 1.5's to 3.0 with no problems.
Brian Cox
Brian Cox
curlycord
Programmer
You can find the features of it here:
SupportDude
Technical User
If you're running RCC, make sure you upgrade the App Server and RCC software too.
-SD-
-SD-
curlycord
Programmer
Here is a taste of adds plus 20 fixes mostly for Call Center that I wont post:
Voice Mail Features introduced in CallPilot 3.1 100/150 GA Build 31.10.14.22
• Mailbox Park and Page - Mailbox Park and Page provides the ability for external callers to
page a mailbox owner while listening to the owner’s personal greeting or while recording a
message. The caller invokes this capability by pressing digit 6 (for both NVM and CallPilot UI
styles). When the caller presses 6, the system will park the call and page to paging zone,
overhead paging system or both. The page will be repeated based on the mailbox
configuration until the parked call is picked up or until the park timeout occurs at which point
the caller is returned to the mailbox (personal greeting plays from the beginning).
• Voice file Import - Voice file import feature allows the CallPilot Administrator to import the
specific type of .vbk file for company greetings, spoken name of a mailbox, park and page
prompts and CCR tree menu prompts. The greetings can be recorded using the CallPilot
Player and saved into a file type .vbk. Greetings recorded in .wav file type have to be
converted using the CallPilot player and saved into a file type .vbk before importing to
CallPilot. CallPilot player is distributed as part of Desktop Client and Desktop Client
installation is used to install CallPilot Player.
01/24/07
• Desktop Messaging 2.5 – CallPilot 3.1 supports Desktop Client 2.5, Desktop Clients 1.07,
and 2.01. Desktop Client 2.5 will be distributed on the CD to provide support for all
necessary languages.
• Auto Attendant time of the day blocking - This feature allows administrator to disable
users from dialing Directory Number (DN) and Name depending on time of day and the call
results in the caller going directly and immediately to the associated mailbox as if the DN or
Name dialed was busy.
• Irish English Languages Support - Irish English will be added to CallPilot 3.1. Using the
CallPilot LangConfig tool, the user will be able to replace primary and/or secondary language
with Irish English.
• Minimum message length is included in UM/CP GUI - Using F983/CP Manager, the
Administrator has an option to configure the minimum allowable message length of a voice
message between 3 seconds to 0.5 second.
• Auto reboot after completing a backup/restore operation - Callpilot reboots automatically
after backup/restore operation is completed.
• Two CallPilots on single KSU – In CallPilot 3.1 the user has an option to have two
CallPilots running on a single KSU. The supported configurations are, one CallPilot with
Voice Mail and other with Enhanced Call Center application OR both CallPilots with
Enhanced Call Center applications
• Call Progress Tone Detection (A.k.a Disconnect Supervision) - In countries where call
progress tones are used to terminate a call, CallPilot 100/150 unit detects dial tone,
disconnect tone and over flow tone to terminate the call appropriately. Feature is supported
in twenty-five countries. Administrator has to select their country from the country list box, or
select global if none of the choices are suitable for their country. CallPilot self-configures to
terminate the call appropriately. System has North American Call Progress Tone setting by
default. If the administrator selects global from country list box, system will have default Call
Progress Tone setting.
Call Center Enhancements introduced in CallPilot 3.1 100/150 GA Build
31.10.14.22
• Enhanced Call Center (ECC) - Call Pilot 3.1 introduces Enhanced Call Center
?? Dynamic Agent Priorities - Agents may now have a different priority in each
skillset.
?? Increased Capacities - 30 Skillsets, 100 Configured agents, 50 active
agents (maximum), 48 Configured lines, 20 EWT
Tables, Increased number of recorded
announcements.
?? Activity Codes - Peg calls with activity IDs to describe the actions
which took place on the call. Designed for use
with Reporting for Call Center to generate reports
based on Call Center Activity
?? CLID/DNIS Routing - Advanced Call Routing based on CLID/DNIS
Rules
01/24/07
?? Advanced Caller Input Routing - Create custom Caller Input rules to route
calls within the Call Center and other system
applications/extensions
• Reporting for Call Center (RCC) - Call Pilot 3.1 is now equipped with a new
Reporting for Call Center Package. The new XML
interface for communication of reporting data
ensures greater reliability and flexibility.
• Silent Monitor - When Call Pilot 3.1 is operating on a MICS 7.0 or
greater KSU, a true Silent Monitor session can
now be provided via Feature 905
Voice Mail Features introduced in CallPilot 3.1 100/150 GA Build 31.10.14.22
• Mailbox Park and Page - Mailbox Park and Page provides the ability for external callers to
page a mailbox owner while listening to the owner’s personal greeting or while recording a
message. The caller invokes this capability by pressing digit 6 (for both NVM and CallPilot UI
styles). When the caller presses 6, the system will park the call and page to paging zone,
overhead paging system or both. The page will be repeated based on the mailbox
configuration until the parked call is picked up or until the park timeout occurs at which point
the caller is returned to the mailbox (personal greeting plays from the beginning).
• Voice file Import - Voice file import feature allows the CallPilot Administrator to import the
specific type of .vbk file for company greetings, spoken name of a mailbox, park and page
prompts and CCR tree menu prompts. The greetings can be recorded using the CallPilot
Player and saved into a file type .vbk. Greetings recorded in .wav file type have to be
converted using the CallPilot player and saved into a file type .vbk before importing to
CallPilot. CallPilot player is distributed as part of Desktop Client and Desktop Client
installation is used to install CallPilot Player.
01/24/07
• Desktop Messaging 2.5 – CallPilot 3.1 supports Desktop Client 2.5, Desktop Clients 1.07,
and 2.01. Desktop Client 2.5 will be distributed on the CD to provide support for all
necessary languages.
• Auto Attendant time of the day blocking - This feature allows administrator to disable
users from dialing Directory Number (DN) and Name depending on time of day and the call
results in the caller going directly and immediately to the associated mailbox as if the DN or
Name dialed was busy.
• Irish English Languages Support - Irish English will be added to CallPilot 3.1. Using the
CallPilot LangConfig tool, the user will be able to replace primary and/or secondary language
with Irish English.
• Minimum message length is included in UM/CP GUI - Using F983/CP Manager, the
Administrator has an option to configure the minimum allowable message length of a voice
message between 3 seconds to 0.5 second.
• Auto reboot after completing a backup/restore operation - Callpilot reboots automatically
after backup/restore operation is completed.
• Two CallPilots on single KSU – In CallPilot 3.1 the user has an option to have two
CallPilots running on a single KSU. The supported configurations are, one CallPilot with
Voice Mail and other with Enhanced Call Center application OR both CallPilots with
Enhanced Call Center applications
• Call Progress Tone Detection (A.k.a Disconnect Supervision) - In countries where call
progress tones are used to terminate a call, CallPilot 100/150 unit detects dial tone,
disconnect tone and over flow tone to terminate the call appropriately. Feature is supported
in twenty-five countries. Administrator has to select their country from the country list box, or
select global if none of the choices are suitable for their country. CallPilot self-configures to
terminate the call appropriately. System has North American Call Progress Tone setting by
default. If the administrator selects global from country list box, system will have default Call
Progress Tone setting.
Call Center Enhancements introduced in CallPilot 3.1 100/150 GA Build
31.10.14.22
• Enhanced Call Center (ECC) - Call Pilot 3.1 introduces Enhanced Call Center
?? Dynamic Agent Priorities - Agents may now have a different priority in each
skillset.
?? Increased Capacities - 30 Skillsets, 100 Configured agents, 50 active
agents (maximum), 48 Configured lines, 20 EWT
Tables, Increased number of recorded
announcements.
?? Activity Codes - Peg calls with activity IDs to describe the actions
which took place on the call. Designed for use
with Reporting for Call Center to generate reports
based on Call Center Activity
?? CLID/DNIS Routing - Advanced Call Routing based on CLID/DNIS
Rules
01/24/07
?? Advanced Caller Input Routing - Create custom Caller Input rules to route
calls within the Call Center and other system
applications/extensions
• Reporting for Call Center (RCC) - Call Pilot 3.1 is now equipped with a new
Reporting for Call Center Package. The new XML
interface for communication of reporting data
ensures greater reliability and flexibility.
• Silent Monitor - When Call Pilot 3.1 is operating on a MICS 7.0 or
greater KSU, a true Silent Monitor session can
now be provided via Feature 905
- Status
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