CallPilot runing with CC6 don't respond the announcement greeting..?

[Optman]

Hi all

We are runing CS1000 Rls 5.0 system as Contact Center solution wiht both CC6 and CallPilot Rls5.0...all work good.
After the reboot of the entire system we have loss greeting..so when customers call the Contact Center they hear only the ringback tone...we have already check the AML and ELAN link on CS1K, it is up: LD 48 stat elan.
I have check for the agents created on CCMA I see that they are "Acquired" and all voiceport...I have check also on the CPMGR callpilot for DS30 channels I see that they are up (IDLE.

Please what can be the issue ?


Thanks

Regards

 

[Optman]

Thanks all

The issue was resolved now.