CALLPILOT RLS 5.0 CANNOT SEND OUTBOUND FAXES

[reesab]

Hi all, I cannot send outbound faxes from callpilot 201i rls 5.0, this we recently upgrade from rls 4.0 to rls 5.0,on Option-61c System.
upgrade done on option-61c system, signalling server,all from rls4.0 to rls 5.5
internally can send and receive faxes perfectly.
I Programmed all callpilot ports for NCOS 7, TGAR 0 AND UNR
In RPL LIST my ACOD 8 is allowed.my outbound is trhu DOD CKT.
Please help me!!!!!

Reesab

 

[yyrkroon]

Make sure Delivery to Telephone or Fax is checked under Unauthenicated Access Restriction within Message Delivery Configuration. The default is unchecked, so no external faxes are allow.

 

[reesab]

I checked, its check mark is allready there

Reesab

 

[strmwalker]

make sure the peps are up to date.by this i mean per
nortel website on pep library.

no problems only solutions

strmwalker

 

[reesab]

Hi all,

During sending fax when I take CP Trace I got all these messages, would someone help me in this regard.



15:07:46:3 - CaliPilot 05.00.41.67, CopyrIght Nortel (9) 200
15:08:00:554 - CFaxListCtrl::MergeFaxFilesO: IpszFaxFile == NULL
15:08:00:569 - CFaxListCtrl::MergeFaxFilesO: Number files = 1
15:08:00:616 - CNdaFxSrvApp::lnitlnstanceo: Command line - “C:\Program Files\Nortel\CallPilot\fax\ nmquick.exe’ “C:\Program Files\Nortel\CallPilot\fax\temp\F9ebcO4c.TIF’ “cabinet.txt - Notepad’
15:08:00:835 -Application Mode
15:08:00:850 - Command Line Mode == 0
15:08:00:897 - ClMAPServer:oLogon IMAP connection opened
15:08:00:913 - nmcred: <19935, 10.64.50.6> rerd 4
15:08:00:929 - CreateFaxAddress()
15:08:00:944 - FAX=886129935callpilotzcpcom

15:08:00:960 - SendSMTPMessageO: start

15:08:00:975 - CSMTPServer:oLogon opening SMTP connection
15:08:00:991 - mm_log <tcp_open port=25, service=smtp, host=[10.64.50.6]> <0>
15:08:01:022 - mm_log <Trying IP address [1064506:25]> <0>
15:08:01 :444 - CSMTPServer:oLogon SMTP connection opened
15:08:01:460 - nmcred: <19935, 10.64.50.6> rerd 2
15:08:01:475 - CSMTPMessage::CSMTPMessage FROM <1 9935callpilotzcp corn>
15:08:01:491 - CSMTPMessage::AddRecipients TO <<FAX=8861 29935callpilot zcpcom>>
15:08:01:507 - CSMTPMessage::StreamFile sending MAIL command.
15:08:01:522 - CSMTPMessage :StreamFile negotiating recipients.
15:08:01:538 - CSMTPMessage::StreamFile sending data.

15:08:01 :553 - CSMTPServer::Send SMTP Failure <bad recipient>
15:08:01 :569 - Send message::SMTPRecipFailure
15:08:01:585 - SendSMTPMessageO: :end
15:08:01 :600 - CSMTPServer::Send SMTP connection closed

15:08:01:616 - mm_log <Winsock cleanup> <0>
15:08:01:632 - nmcred: <19935, 10.64.50.6> released 1

 

[strmwalker]

is your acode 8 if so looking at the cp trace i call
failed due to a bad recipient because if you look at
what was dailed was 886129935,i would think it should
look like 86129935.a way to test this is to dial it by
your desk phone dail 886129935 and see if it fails then
try 86129935.

no problems only solutions

strmwalker

 

[galifax]

check your FQDN definition:It must be Hostname.domainename
for example:callpilot.acom.com. I think you missed dot between hostname and domain name.

 

[reesab]

Hi

My access code is 88 which is correct.I think I wrote acod 8 by mistake in the previous msgs I am sorry for that.

My FQDN is ok, callpilot.zcp.com I think when I made copy and paste dot did not appear in this err report.

Pls reply me for any new suggestions

Reesab

 

[strmwalker]

post your peps

no problems only solutions

strmwalker

 

[reesab]

Hi All
Since 3 wks I was on vacation, I could not provide the PEP list.
I am providing the callpilot RLS 5.0 patch list below existing in the system

CP50041SU02S
CP500S02G09S
CP500S02G11S
CP500S02G15S
CP500S02G17S
CP500S02G19S
CP500S02G20S
CP500S02G22S

 

[strmwalker]

you are a little behind with your peps your peps should look like this:

CP50041SU05S
CP500S05G16C
CP500S05G17S
CP500S05G23S
CP500S05G28S
CP500S05G29S
CPSECPEPSP2S_V02
CPSECPEP011S
CP500S05G01A
CP500_DESKTOP_05.00.41.67
CP500_MYCALLPILOT_05.00.41.67

no problems only solutions

strmwalker

 

[NortelNut]

I had a similar problem with my recently installed CP 5.0 system. Check your SNMP host file. Your CP FQDN must be listed or nothing works.